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Optimization method and device of dialog system knowledge base

A dialogue system and optimization method technology, applied in the field of human-computer interaction, can solve problems such as poor user stickiness, inability to give satisfactory answers, and affect the user experience of the dialogue system, so as to improve user stickiness and user experience.

Active Publication Date: 2016-08-31
BEIJING GUANGNIAN WUXIAN SCI & TECH
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  • Application Information

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Problems solved by technology

However, the existing dialogue system cannot give satisfactory answers to some questions asked by users, which affects the user experience of the entire dialogue system and makes the product less sticky to users

Method used

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  • Optimization method and device of dialog system knowledge base
  • Optimization method and device of dialog system knowledge base

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Experimental program
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Embodiment 1

[0042] figure 1 It shows the flow chart of the realization of the optimization method of the dialogue system knowledge base provided by this embodiment.

[0043] Such as figure 1 As shown, the method provided by this embodiment first obtains the evaluation parameters of the question and answer information to be analyzed in step S101. Wherein, the evaluation parameter obtained in step S101 of the method is preferably the score of the question and answer information to be analyzed by the question and answer evaluation system. For the question information in the question and answer information, the higher the score of the answer information, the higher the user satisfaction with the answer information; on the contrary, the lower the score of the answer information, it means that the user is more satisfied with the answer information. The lower the satisfaction level is, and this kind of answer information is exactly the information that needs to be optimized.

[0044] Therefor...

Embodiment 2

[0062] figure 2 It shows the flow chart of the realization of the optimization method of the dialogue system knowledge base provided by this embodiment.

[0063] Such as figure 2 As shown, the method provided by this embodiment first acquires the evaluation parameters of the question-and-answer information to be analyzed in step S201, and judges in step S202 whether the evaluation parameters meet the preset optimization standard, and if yes, then in step S203, step S201 The question-and-answer information to be analyzed in is used as the target question-and-answer information, and the target question-and-answer information is the question-and-answer information that needs to be optimized.

[0064] It should be pointed out that, in this embodiment, the implementation principle and implementation process of Step S201 to Step S203 are the same as those of Step S101 to Step S103 in Embodiment 1, so details are not repeated here.

[0065] Existing dialogue systems do not distin...

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Abstract

The invention discloses an optimization method and device of a dialog system knowledge base. The optimization method comprises the following steps: obtaining target question and answer information: judging whether assessment parameters of question and answer information to be analyzed conform to an optimization standard or not, and taking the question and answer information to be analyzed as the target question and answer information when the assessment parameters of the question and answer information to be analyzed conform to the optimization standard; and generating an update answer set: on the basis of question information of the target question and answer information, obtaining a corresponding answer information set, independently calculating a relevance parameter of each piece of answer information in the answer information set, and generating the update answer set which aims at the question information in the target question and answer information according to the relevance parameters. The method can realize automatic update of the dialog system knowledge base, so that a dialog system can output answers which more conform to the use habit and the expectation of users so as to improve the user experience and the user viscosity of the dialog system.

Description

technical field [0001] The present invention relates to the technical field of human-computer interaction, in particular to a method and device for optimizing a dialog system knowledge base. Background technique [0002] For traditional human-computer interaction, human-computer interaction is mainly through the user to interact with computers, mobile phones and other equipment through devices such as mouse, keyboard and touch screen. As the amount of information interaction between humans and computers is showing explosive growth, traditional human-computer interaction methods have greatly affected the efficiency and effectiveness of human-computer interaction. [0003] The most natural and convenient way of interaction that people are accustomed to is natural language interaction, so it has become an increasingly common choice to achieve efficient human-computer interaction through dialogue systems. However, the existing dialogue system cannot give satisfactory answers to...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
Inventor 孙永超邱模武包强
Owner BEIJING GUANGNIAN WUXIAN SCI & TECH
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