Fault notification method and system

Abstract

The invention discloses a fault notification method and system. The fault notification method and the system can solve a problem of the prior art that a communication client cannot receive a fault notification due to a failures of the server or a communication channel by adding a fault notification server to detect the faults of the communication server or the communication channel, enable the client to know the fault information in time through the communication client, improve a probability of fault information achieving the communication client and improve the user experience.

Description

technical field [0001] The invention relates to the communication field, in particular to a fault notification method and system. Background technique [0002] The existing server or network fault notification method is to use the communication server to return the fault notification or the communication client to judge the fault by itself. This method is described as follows: [0003] S1. The communication client initiates a service request to the communication server. [0004] S2. After the communication server receives the request, if everything is normal, it returns the response information of the service request; if there is a server or network failure, it returns the failure information to the communication client. [0005] S3. The communication client receives the failure information of the communication server, and displays the failure information to the user, so that the user knows that a server or network failure has occurred. [0006] S4. If the communication cl...

AI Technical Summary

Problems solved by technology

[0007] The disadvantage of the existing server or network fault notification method is that the probability of the fault notification reaching the communication client is low. If a server or network fault occurs, then in S2, the communication server may not necessarily receive the service request from the communication client, or even if After receiving the request, the communication server may not respond to the communication client due to server failure. Even if it responds to the communication client, in S3, the communication client may not receive the response due to network failure, and the failure information cannot Returning to the communication client, so that the user cannot get the fault notification in time during the use process, and waits aimlessly for the fault notification, which wastes the user's time and reduces the user's satisfaction with the service

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