Cloud after-sales service system

Abstract

The invention discloses a cloud after-sales service system. The system comprises an enterprise server or a cloud server, a user terminal and a service terminal which are in wireless communication connection. A reservation management module, a tasking management module, a field service module, a mobile phone application module, an expense management module and a revisiting and supervision module are installed in the system, wherein the reservation management module is used for receiving a reservation message and tracking a reservation state; the tasking management module is used for allocating tasks according to states, positions and work types of personnel, and tracking and automatically updating working states of service personnel; the field service module is used for recording working situations on site; the mobile phone application module is used for reading notices and announcements, and viewing service notices, product archives and tasking details feedback; the expense management module is used for calculating service expenses and managing the expenses in a service process; and the revisiting and supervision module is used for supporting revisiting of service providers and supervision of clients. According to the system, the intercommunication among enterprises, users and the service personnel is realized, the efficiency of after-sales services is improved, the after-sales services are more normalized and standardized, and the service management level of the enterprises is enhanced.

Description

technical field [0001] The invention relates to the technical field of after-sales service, in particular to a cloud-based after-sales service system. Background technique [0002] With the development of China's manufacturing industry, as an integral part of products, after-sales service has been increasingly valued by manufacturers and users. After-sales service has become an important basis for users to choose to buy product brands. The role of after-sales service in the entire product life cycle cannot be ignored. [0003] At present, the after-sales service management of most service providers in my country has developed from manually filling in documents to making Excel electronic reports. Although the means have changed, it is still post-processing and isolated island operation. Most of the management work is still in the traditional management of human intervention. Therefore, how to implement Internet + after-sales service is a new topic for after-sales service. C...

AI Technical Summary

Problems solved by technology

[0003] At present, the after-sales service management of most service providers in my country has developed from manually filling in documents to making Excel electronic reports. Although the means have changed, it is still post-processing and isolated island operation. Most of the management work is still in the traditional management of human intervention. way, therefore, how to implement Internet + after-sales service is a new subject of after-sales service