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Big data collection and analysis method of complaint behaviors

An analysis method, data analysis technology, applied in the direction of market data collection, data processing application, electronic digital data processing, etc., can solve troubles and other problems, and achieve the effect of strong decision-making ability

Inactive Publication Date: 2016-12-07
广州泰沃技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] In the e-commerce industry, it is necessary to deal with customer complaints, but in practice, there are many useful complaints, and some are just useless complaints. It is very troublesome to distinguish these types of complaints manually

Method used

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Embodiment Construction

[0019] In order to make the technical means, creative features, goals and effects achieved by the present invention easy to understand, the present invention will be further described below in conjunction with specific embodiments.

[0020] The present invention provides a technical solution: a large data collection and analysis method for complaint behavior, including the following steps:

[0021] Step S1, data collection, using NoSQL database for basic data collection, collecting all complaint data information, four categories of NoSQL database:

[0022] Key-value (Key-Value) storage database:

[0023] This type of database mainly uses a hash table, which has a specific key and a pointer to specific data. The advantage of the Key / value model for IT systems is that it is simple and easy to deploy. But if the DBA only queries or updates some values, the Key / value becomes inefficient. For example: Tokyo Cabinet / Tyrant, Redis, Voldemort, Oracle BDB.

[0024] Column store dat...

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PUM

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Abstract

The invention provides a big data collection and analysis method of complaint behaviors. The method comprises the following steps of S1, data collection, S2, data processing, S3, data analysis, and S4, data storage. The complaints subjected to the processing are classified and are backed up and encrypted according to the contract, service grade protocols and law and regulation permission. The method has the following beneficial effects that the data collection is based on a big data platform; the big data platform is used, so that deeper and more comprehensive percipience capability can be obtained; the unprecedented space and potential are also provided; the complaint features can be effectively extracted; the classification processing is performed according to the features; after the processing is completed, the result is stored in a cloud end memory according to the complaint types; the backup and the encryption are performed according to the contract, service grade protocols and law and regulation permission.

Description

technical field [0001] The invention is a method for collecting and analyzing big data of complaint behavior, which relates to the technical field of information auditing. Background technique [0002] Cloud computing is a brand-new leading information technology that combines IT technology and the Internet to achieve supercomputing and storage capabilities. The driving force behind the rise of cloud computing is the development of high-speed Internet and virtualization technology, cheaper and more powerful chips and hard drives, Data center development. Cloud computing can be regarded as the product of the integration of traditional computer and network technologies such as distributed computing, parallel computing, utility computing, network storage, virtualization, and load balancing. There are many key technologies involved in cloud computing, including: communication, large-scale distributed storage technology, massive data processing technology, resource management, v...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q30/00G06Q30/02
CPCG06F16/2465G06Q30/016G06Q30/0201
Inventor 李易业颜臣
Owner 广州泰沃技术有限公司
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