Generation of fault spectrum, detection method and device based on fault spectrum
A fault detection information technology, applied in the computer field, can solve problems such as complex operation, slow fault detection speed, and energy-consuming users
Active Publication Date: 2019-10-18
ALIBABA GRP HLDG LTD
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Problems solved by technology
[0006] Since the user needs to operate the troubleshooting step by step according to the documents or prompts, that is, serial troubleshooting, it takes a lot of time and the fault detection speed is slow; moreover, the technical documents accumulated in the work order system are generally large in number, and the operation is complicated, which requires a lot of time for the user In addition, reading technical documents requires a lot of accumulation of knowledge in the field, and the technical threshold is high. It is difficult for users or customer service with weak technical skills to solve problems alone
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[0115] In order to make the above objects, features and advantages of the present application more obvious and comprehensible, the present application will be further described in detail below in conjunction with the accompanying drawings and specific implementation methods.
[0116] refer to figure 1 , which shows a flow chart of the steps of an embodiment of a method for generating a fault spectrum of the present application, which may specifically include the following steps:
[0117] Step 101, obtaining first work order data of one or more categories;
[0118] In practical applications, the massive first work order data in the history can be stored, and after analyzing and summarizing the massive first work order data, the typical first work order data can be written as knowledge points and stored in the knowledge base.
[0119] Generally speaking, each first work order data may include: date, user ID, product, problem classification, problem (fault information), solution...
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A generating method and device for fault spectra, and a detecting method and device based on fault spectra. The generating method comprises: acquiring one or more categories of first work order data (101), wherein each piece of first work order data comprises fault information and detection information; extracting a public feature word from the detection information as a feature vector aiming at each category of first work order data (102); learning a logic relationship between the fault information and the feature vector aiming at each category of first work order data, and acquiring a model about each category of fault spectra (103); and performing trimming treatment on the model about each category of fault spectra, and acquiring each category of fault spectra (104). By establishing fault spectra, concurrency detection is supported to be performed according to one or more detecting paths during follow-up detection, thereby reducing the time consumed for detection, and increasing detection efficiency; and meanwhile, the detection operation for applying the fault spectra is simple, thereby greatly reducing the participation frequency of manpower, and reducing the consumption of vigor of a user.
Description
technical field [0001] The present application relates to the technical field of computers, in particular to a fault spectrum generation method, a fault spectrum based detection method, a fault spectrum generation device and a fault spectrum based detection device. Background technique [0002] With the rapid development of science and technology, various products, such as virtual hosts, cloud platforms, etc., have widely entered people's life, study, work and other fields. [0003] Usually, when a product fails, the user will submit a work order to the work order system for detection, maintenance, and then to resolve the failure. [0004] The existing work order system is mainly composed of two subsystems: an autonomous answering system and a customer service answering system. [0005] In the work order system, users need to consult the help center documents by themselves or follow the wizard prompts to solve the fault. [0006] Since the user needs to operate the trouble...
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IPC IPC(8): G06F11/22
Inventor 刘迅
Owner ALIBABA GRP HLDG LTD