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Control method and control device

A control method and control device technology, applied in the direction of instruments, special services for subscribers, marketing, etc., can solve problems such as low efficiency, easy to miss typed dialogue content records, imperfect records, etc., and achieve the effect of improving efficiency

Active Publication Date: 2019-11-29
GUANGDONG MIDEA WHITE HOME APPLIANCE TECH INNOVATION CENT CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, such an operation is cumbersome and inefficient, and when the customer service agent manually types the dialogue content, it is easy to miss the dialogue content so that the content record is not perfect, and then the customer service agent cannot fully understand the customer's problem and solve the customer problem when checking the memo

Method used

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Examples

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Embodiment Construction

[0063] The embodiments of the present invention will be described in detail below. Examples of the embodiments are shown in the accompanying drawings, wherein the same or similar reference numerals indicate the same or similar elements or elements with the same or similar functions throughout. The following embodiments described with reference to the accompanying drawings are exemplary, and are only used to explain the embodiments of the present invention, and should not be understood as limitations on the embodiments of the present invention.

[0064] See figure 1 , The embodiment of the present invention provides a control method that can be used in a customer service system. The control method includes the following steps:

[0065] S01: Obtain the voice input during the communication between the customer and the customer service agent;

[0066] S02: Recognizing voice input to generate corresponding text;

[0067] S03, automatically generate a memo based on the text;

[0068] S04, s...

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Abstract

The invention discloses a control method applied to a customer service system. The control method comprises the following steps: obtaining voice input of a client in a communication process with a customer service attendant; identifying the voice input so as to generate a corresponding text; according to the text, automatically generating a memo; and storing the memo. Voice in the process of communication between the customer service attendant and the client is identified into the text, and the memo is generated and stored, such that a client attendant does not have to record conversation content through manual clicking, the efficiency of the customer service attendant can be improved, and later, the customer service attendant can also be enabled to comprehensively know and solve the problem of the client. The invention further discloses a control apparatus applied to a customer service system.

Description

Technical field [0001] The present invention relates to speech recognition technology, in particular to a control method and control device of a customer service system. Background technique [0002] In the customer service system of the related technology, during the communication between the customer service agent and the customer, the customer service agent needs to manually type the content of the conversation to generate a memo. However, such operations are cumbersome and inefficient, and during the process of manually typing the content of the conversation by the customer service agent, it is easy to miss the content of the conversation to make the content record imperfect, and the customer service agent cannot fully understand and solve the customer problem when viewing the memo. Summary of the invention [0003] The embodiments of the present invention aim to solve at least one of the technical problems existing in the prior art. For this reason, the embodiments of the pr...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/22H04M3/51G06Q30/00G06Q30/02
CPCG06Q30/016G06Q30/0281G10L15/22H04M3/51H04M3/5183
Inventor 周均扬
Owner GUANGDONG MIDEA WHITE HOME APPLIANCE TECH INNOVATION CENT CO LTD
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