Automatic answer method and system

Abstract

The invention belongs to the technical field of computers and provides an automatic answer method. The method comprises the steps of obtaining information input by a user; matching the information input by the user with a question template, and performing corresponding processing, including a business processing method, according to a matching result. Through the method, the user can handle the business through a simple question and answer mode directly in an automatic answer system, so that the labor cost of internet operation is reduced and the user experience can be improved. In addition, the invention provides the automatic answer system.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to an automatic answering method and system. Background technique [0002] With the rapid popularization and application of the Internet, providing users with efficient, fast and accurate services is the goal pursued by every website system. In the existing technology, in many Internet service applications, all the general problems of users are solved. Provide automatic answering services to provide users with a good experience. [0003] Traditional automatic answering systems generally respond based on a predefined knowledge base, that is, pre-store question templates, answers, and the correspondence between the two in the knowledge base. If the question template matches successfully, the corresponding answer is found according to the correspondence between the question template and the answer, and the answer is directly returned to the user. For example, the user inputs "charg...

AI Technical Summary

Problems solved by technology

This kind of automatic answering system can basically only handle simple one-question-one-answer dialogue scenarios, and cannot provide users with further services. If users need to handle specific business, they need to request manual services, or log in to other portals of the system again With the increasing ability of the Internet system to handle business, Internet business processing is becoming more and more popular. If each business needs to rely on manual work or requires users to enter the corresponding business portal, it will not only increase the cost of Internet operations. Labor costs, and poor user experience, it can be seen that having the function of accepting business is one of the main goals to be achieved by the existing automatic answering system

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