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Time limit monitoring method and system of electronic work orders

An electronic work order and monitoring system technology, applied in the direction of instruments, data processing applications, office automation, etc., can solve the problems of untimely control and low control efficiency, achieve efficient and timely control, improve circulation speed, and improve satisfaction

Active Publication Date: 2017-09-15
北京思特奇信息技术股份有限公司
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to provide a time limit monitoring method and system for electronic work orders in view of the problems of untimely control and low control efficiency in the existing electronic work order management and control schemes

Method used

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  • Time limit monitoring method and system of electronic work orders

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Embodiment Construction

[0054] The principles and features of the present invention are described below in conjunction with the accompanying drawings, and the examples given are only used to explain the present invention, and are not intended to limit the scope of the present invention.

[0055] Such as figure 1 As shown, it is a schematic flowchart of a method for monitoring the time limit of an electronic work order provided by an embodiment of the present invention. The method includes:

[0056] S101, obtaining an electronic work order;

[0057] S102, generating a service level agreement template according to the electronic work order;

[0058] S103, according to the service level agreement template, monitor the time spent in each circulation link in the circulation process of the electronic work order.

[0059] This implementation provides a time limit monitoring method for electronic work orders. By generating a service level agreement template and monitoring the time spent in each circulation...

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Abstract

The invention relates to a time limit monitoring method and system of electronic work orders. The method comprises steps of acquiring electronic work orders; according to the work orders, generating a service grade protocol template; and according to the service grade protocol template, monitoring time for each circulation loop in a circulation process of the electronic work orders. According to the invention, by generating the service grade protocol template and monitoring the time for each circulation loop in a circulation process of the electronic work orders, circulation speed of the electronic work orders can be increased, management and control of the electronic work orders is quite highly efficient and timely and satisfaction degree of users is further improved.

Description

technical field [0001] The invention relates to the field of intelligent monitoring, in particular to a method and system for monitoring the time limit of an electronic work order. Background technique [0002] In the current situation where the scale and business volume of the telecommunications industry continue to grow, the number of users and business volume of various telecommunications operators are constantly increasing, and the utilization rate of the end-to-end electronic work order system has also grown rapidly. Electronic work order is an electronic work order that records the flow of work tasks between departments during the work process [0003] At present, the management and control of electronic work orders is driven by its own business, lacking a dynamic, unified, public and standardized management and control plan, which may easily lead to problems such as untimely control of electronic work orders, low management and control efficiency, and low user satisfa...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q50/32
CPCG06Q10/103G06Q50/60
Inventor 张鹏
Owner 北京思特奇信息技术股份有限公司
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