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Intelligent logistics knowledge question answering system and intelligent logistics knowledge question answering method

A technology of intelligent question answering and knowledge, applied in the field of intelligent question answering system of logistics knowledge, to achieve the effects of ensuring timeliness, guaranteeing answer quality, and improving reliability

Inactive Publication Date: 2017-09-29
广州市昊链信息科技股份有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] Aiming at the deficiencies of the prior art, the object of the present invention is to provide an intelligent question answering system and method for logistics knowledge, which is mainly used in the logistics industry to solve the problem that the existing question answering system cannot provide high-quality answers to customers including practitioners in this field. Ask questions and ensure the timeliness of the answers output by the question answering system

Method used

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Embodiment 1

[0031] Such as figure 1 As shown, an intelligent question answering system for logistics knowledge includes information acquisition module, information processing module, expert assistant subsystem, classification module, data storage module and question answering interaction module:

[0032]The information acquisition module connected to the cloud is used to obtain hotspot information from the cloud through crawler technology according to the predefined settings of logistics industry keywords and information sources. Hotspot information includes policy information related to the logistics industry and its derivative information; the information acquisition module also uses To transmit the pre-processed hotspot information to the information processing module;

[0033] The information processing module is used to screen hot information and classify original data. For hot news that meets specific keywords, a tracking index is established according to the time axis. The original...

Embodiment 2

[0039] An intelligent question answering method for logistics knowledge, comprising the following steps:

[0040] S0. The artificial terminal is oriented to experts. The expert assistant subsystem includes an expert management module and an expert information push module. The expert management module adopts an iterative decision-making algorithm (GBDT) to carry out expert portraits based on expert data. The expert data includes basic information, which includes education background, Subdivided industry, working years, industry experience and attention tags, etc.;

[0041] S1. The Q&A interaction module extracts answers from the effective information stored in the data storage module according to the content of the questions and calculates the matching degree between the extracted answers and the questions;

[0042] S1'. The question-and-answer interaction module selects the subsequent data transmission mode according to the matching degree of the extracted answer and the quest...

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Abstract

The invention relates to the technical field of big data processing and discloses an intelligent logistics knowledge question answering system. The system comprises a question answering interaction module and an expert assistant subsystem. The question answering interaction module is used for receiving questions from clients; the expert assistant subsystem comprises an expert management module and an expert information pushing module, the expert management module is used for expert portraying based on expert data, and the expert information pushing module is used for pushing questions according to expert portraits and transmitting answers given by experts to the clients through an original route. The invention further discloses an intelligent logistics knowledge question answering method. By big data analysis and data mining, question answering knowledge is summarized, the intelligent logistics knowledge question answering system is developed to realize intelligent question answering of industry knowledge, and the problem of failure of an existing question answering system in high-quality solving of questions asked by clients including employees in the field of logistics is solved.

Description

technical field [0001] The invention relates to the technical field of big data processing, in particular to an intelligent logistics knowledge question answering system and method. Background technique [0002] With the growing online shopping culture, the logistics industry is booming. In the logistics and customs declaration industries, changes in policies and hot spots have a great impact on business. It is very important for enterprises and salesmen to grasp the hot trends of the industry and interpret policy trends in a timely manner. However, due to the different levels of knowledge among practitioners in the industry, salespersons with rich business experience are not good enough in writing, while those with strong writing ability may not have enough industry knowledge, resulting in the inability to effectively accumulate customs and logistics industry knowledge. [0003] In the existing logistics industry, user questions are generally answered by customer service p...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06N5/02
CPCG06F16/3329G06N5/022
Inventor 高宇明郑捷郭健
Owner 广州市昊链信息科技股份有限公司
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