Work order processing system used for connecting multiple service subsystems and operators

Abstract

The invention discloses a work order processing system used for connecting multiple service subsystems and operators. The system flow comprises the steps of S1, building a new work order node; S2, receiving the node; S3, processing the node; and S4, terminating the node. in the step of building a new work order node, the multiple service subsystems automatically or manually build a new work order according to the problem source or problem type; in the step of receiving the node, a new work order with the specific processing person being designated is directly allocated to the corresponding operator, and the state of the new work order is changed to be under receiving, and a new work order with the specific processing person being not designated gets into a corresponding processing group, an operator in the processing group receives the work order and performs follow-up processing, and the state of the work order is changed to be under receiving; and in the step of processing the node, for a work order under receiving, the operator processes the work order according to the type of the work order, and the processing process is that the previous processing node-the current processing node-the next processing node. The system converts non-standard operations in service problem processing into a standardized flow of an IT system, and improves the service problem processing efficiency and accuracy.

Description

technical field [0001] The invention relates to the field of computer management, in particular to a work order processing system for linking multi-service subsystems and operators. Background technique [0002] At present, with the rapid development of the Internet, especially e-commerce, more and more enterprises and institutions have realized digitalization in production and office to meet the increasingly prosperous Internet trend. The internal division of labor in the enterprise is gradually refined and specialized, and the needs and demands of users are increasingly diversified, and the internal system of the enterprise is becoming more and more complex; and the business volume continues to expand, and the problems to be dealt with continue to grow with the growth of the business; [0003] The traditional business process realizes the distribution, processing, and result collection of internal and external issues through tools such as emails, forms, telephones, or inst...

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present invention is to solve the problem of collaborative processing of information transmitted between multi-service subsystems and operators

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