Combined task assignment method and system

Abstract

The invention belongs to the technical field of power-on service, and particularly relates to a combined task assignment method and system. In order to solve the problem in existing power-on service that a service target is single and service personnel can not be effectively utilized in idle time in a service process. The combined task assignment method provided by the invention comprises the following steps that: receiving a service request; obtaining the execution position of the service request; according to the execution position and the specific contents of the service request, predictingthe service time of the service request; according to the service time and the execution position of the service request, calculating an optimal task item set; and according to the optimal task itemset, requesting matched service personnel for service. Through the technical scheme of the invention, no new manpower resources need to be increased, and existing manpower resource time does not needto be individually cost so as to improve the integral efficiency of a service system and save operating cost.

Description

technical field [0001] The invention belongs to the technical field of power-on service, and in particular relates to a combined task assignment method and system. Background technique [0002] With the continuous popularization of new energy vehicles, the problems of difficult charging and long charging time will become more and more obvious. In order to bring high-quality charging experience to new energy vehicle users, a mode of using service personnel to receive orders is proposed instead of users for new energy vehicles. power up. The existing order-taking mode for service personnel mainly emphasizes completing the user's power-on demand within the specified time, the service target is relatively single, and the idle time of service personnel during the service process cannot be effectively utilized. [0003] At present, a single power-on service can no longer meet the following scenarios: Scenario 1: During a power-on service, upgrade and maintain power-on resources (...

AI Technical Summary

Problems solved by technology

[0005] In order to solve the above-mentioned problems in the prior art, that is, in order to solve the problem that in the existing power-on service, the service target is relatively single, and the idle time of the service personnel in the service process cannot be effectively used, the present invention provides a combined task assignment The method includes the following steps: receiving a service request; obtaining the execution location and specific content of the service request; predicting the service time of the service request according to the execution location and specific content of the service request; Calculate the optimal task item set according to the requested service time and execution location; match the service personnel for the service request according to the optimal task item set

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