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Method and device for order inquiry

A technology for ordering and querying results, applied in the computer field, can solve problems such as inability to use e-commerce services, inability to access e-commerce services intelligently, etc., and achieve the effect of saving system resources

Active Publication Date: 2021-10-15
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In the process of realizing the present invention, the inventor found that there are at least the following problems in the prior art: the prior art cannot realize the intelligent access of e-commerce services to the intelligent voice system, and cannot conveniently use e-commerce services through the intelligent voice system. A typical scenario is how to conduct order inquiries through voice

Method used

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  • Method and device for order inquiry
  • Method and device for order inquiry

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0084]Embodiment 1. Single-round conversation: fuzzy inquiry about order status

[0085] (1) User input

[0086] Statement set example:

[0087] "When will my order be delivered"

[0088] "When will the order be delivered"

[0089] "Where is my order?"

[0090] (2) Data range: the latest order of the order to be received, the latest order tracking record

[0091] Order data system: orders to be received, order tracking information

[0092] (3) Dingdong smart speaker output

[0093] 1) The service system is abnormal

[0094] Dingdong smart speaker output: "Sorry, the system is abnormal, please try again later"

[0095] 2) Recognize semantics, only wake-up words, for example: "excuse me"

[0096] Dingdong smart speaker output: "Welcome to use, you can say: where is my order, I want to buy mineral water, what promotion is there for milk recently?"

[0097] 3) No pending order

[0098] Dingdong smart speaker output: "You currently have no orders to receive"

[0099] 4) ...

Embodiment 2

[0107] Embodiment 2. Multiple rounds of conversation: fuzzy inquiry about order status

[0108] (1) User input

[0109] Statement set example:

[0110] "When will my order be delivered"

[0111] "When will the order be delivered"

[0112] "Where is my order?"

[0113] (2) Data range: orders to be received, order tracking records

[0114] Order data system: orders to be received, order tracking information

[0115] (3) Dingdong smart speaker output

[0116] 1) The service system is abnormal

[0117] Dingdong smart speaker output: "Sorry, the system is abnormal, please try again later"

[0118] 2) Recognize semantics, only wake-up words, for example: "excuse me"

[0119] Dingdong smart speaker output: "Welcome to use, you can tell me: where is my order, I want to buy mineral water, what promotion is there for milk recently?"

[0120] 3) No pending order

[0121] Dingdong smart speaker output: "You currently have no orders to receive"

[0122] 4) Orders pending deliver...

Embodiment 3

[0136] Embodiment 3. Inquiring about the status of a specific order

[0137] (1) User input

[0138] Statement set example:

[0139] "Where is my phone?"

[0140] "When will my mineral water be delivered?"

[0141] (2) Data range: orders to be received

[0142] Order data system: orders to be received, search for orders to be received, order tracking information

[0143] (3) Dingdong smart speaker output

[0144] 1) The service system is abnormal

[0145] Dingdong smart speaker output: "Sorry, the system is abnormal, please try again later"

[0146] 2) Recognize semantics, only wake-up words, for example: "excuse me"

[0147] Dingdong smart speaker output: "Welcome to use, you can say: where is my order, I want to buy mineral water, what promotion is there for milk recently?"

[0148] 3) No matching order to be received

[0149] Dingdong smart speaker output: "You currently have no pending orders related to xx"

[0150] 4) There is a matching order to be received

...

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PUM

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Abstract

Embodiments of the present invention provide a method and device for order query, which relate to the field of computer technology. A method for order query in an embodiment of the present invention, comprising: receiving voice information from a voice device; the voice information is voice recognition of the order query voice signal by the voice device after receiving the order query voice signal Obtained later; perform semantic comparison between the received voice information and the pre-stored standard information, and when the comparison is passed, query the database according to the voice information to obtain a query result. In the embodiment of the present invention, by connecting the voice equipment with the service platform, the function of order query is realized through voice, so that users can fully experience the convenience of voice-based service acquisition.

Description

technical field [0001] The invention relates to the field of computers, in particular to a method and device for order inquiry. Background technique [0002] Intelligent voice interaction is a new generation of interaction mode based on voice input, and feedback results can be obtained by speaking. At present, with the rapid development of the Internet of Things and intelligence, many smart voice devices and smart voice assistants have appeared on the market, such as smart speakers, SIRI assistants, Xunfei voice points, etc. Users can communicate with smart voice devices or smart voice assistants through voice Basic interactions to get some vocal music, text conversion, audio reading, and more. At present, the cloud + terminal is usually used to form an intelligent voice system to realize intelligent voice interaction, and it is becoming more and more platform-based. [0003] In addition, over the past decade or so, the Internet has been deepening in various fields of huma...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/953G06F16/242G06F16/2458G06Q30/06G10L15/22
CPCG06Q30/0601G10L15/22G06F16/243G06F16/2468G06F16/951
Inventor 王林丽袁晓春赖南华于治武王晓亮
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD