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Task distribution method, device, terminal device and storage medium

A task allocation and task technology, applied in the field of information processing, can solve the problem of high time and cost of task allocation

Active Publication Date: 2021-04-23
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The embodiment of the present invention provides a task allocation method, device, terminal equipment and storage medium to solve the problem of high time cost of task allocation in the current case management system

Method used

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  • Task distribution method, device, terminal device and storage medium
  • Task distribution method, device, terminal device and storage medium
  • Task distribution method, device, terminal device and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0028] figure 1 A flow chart of the task allocation method in this embodiment is shown. This task allocation method can be applied to the case management systems of financial institutions such as banks, securities, insurance, etc., and is used to allocate the pending tasks corresponding to the case to different processing personnel for processing. It has a high degree of automation and is conducive to improving the efficiency of task allocation. , saving task assignment time. In this embodiment, the case management system may be a claim management system of an insurance institution.

[0029] Any case management system includes a server and a client connected to the server through a network. Specifically, the server is provided with a database or the server is connected to the database, and the database includes but not limited to MySQL database, Oracle database and other databases. The database is provided with a case base for storing case information, a user base for stori...

Embodiment 2

[0091] Image 6 A functional block diagram of a task allocation device corresponding to the task allocation method in Embodiment 1 is shown. like Image 6 As shown, the task allocation device includes an instruction acquisition module 10 , a task list acquisition module 20 , an instruction judgment module 30 , a first task acquisition module 50 , a second task acquisition module 40 and a task allocation determination module 60 . Among them, the implementation functions of the instruction acquisition module 10, the task list acquisition module 20, the instruction judgment module 30, the first task acquisition module 50, the second task acquisition module 40 and the task assignment determination module 60 are respectively corresponding to the task assignment method in Embodiment 1. Steps S10 , S20 , S30 , S50 , S40 and S60 are in one-to-one correspondence, and to avoid redundant description, this embodiment does not describe them in detail one by one.

[0092] The instruction ...

Embodiment 3

[0120] This embodiment provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the task allocation method in Embodiment 1 is implemented. To avoid repetition, details are not repeated here. Alternatively, when the computer program is executed by the processor, the functions of the modules / units in the task allocation device in Embodiment 2 are realized, and details are not repeated here to avoid repetition.

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PUM

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Abstract

The invention discloses a task distribution method, device, terminal equipment and storage medium. The task allocation method includes: obtaining a task allocation instruction, the task allocation instruction includes a user ID; based on the task allocation instruction, obtaining a list of tasks to be processed, the list of tasks to be processed includes all tasks to be processed that can be assigned to the user corresponding to the user ID; judging Whether the task assignment instruction is the first assignment instruction of the day corresponding to the user ID; if the task assignment instruction is not the first assignment instruction of the day corresponding to the user ID, the first assignment assignment list is obtained from the list of pending tasks, and the first assignment assignment list Send to the user corresponding to the user ID; wherein, the first task assignment list includes at least one pending task, and the number of pending tasks in the first task assignment list is the amount of newly added tasks. The task allocation method has high efficiency and low cost when performing task allocation.

Description

technical field [0001] The present invention relates to the field of information processing, in particular to a task allocation method, device, terminal equipment and storage medium. Background technique [0002] One or more case management systems are set up in financial institutions such as banks, securities and insurance, through which the relevant cases handled by financial institutions are managed, and each case is divided into multiple tasks to be processed according to its processing flow. If an insurance institution has a claim management system, all claim cases in the insurance institution can be managed through the claim management system. Each claim case can be divided into multiple tasks to be processed according to its processing flow. Among them, the tasks to be processed include but Not limited to claim acceptance, initial claim review, claim review and claim payment, etc. In the traditional case management system, each time a task to be processed is assigned...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06
CPCG06Q10/06311G06Q10/06315
Inventor 周鹏杨克森
Owner PING AN TECH (SHENZHEN) CO LTD