Device fault reporting and fault diagnosis method and system

A technology of fault diagnosis and equipment, applied in the direction of instruments, etc., can solve problems such as waste of manpower and material resources, difficulty in locating faults, multiple on-site repairs, etc., and achieve the effect of convenient maintenance and high efficiency

Active Publication Date: 2018-07-06
CHINA ELECTRONICS GREAT WALL CHANGSHA INFORMATION TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the flow process of the above-mentioned traditional operation and maintenance mode, there are too many information that customers need to provide, which leads to poor customer experience, inaccurate information provided by customers makes it difficult to locate faul...

Method used

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  • Device fault reporting and fault diagnosis method and system
  • Device fault reporting and fault diagnosis method and system
  • Device fault reporting and fault diagnosis method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0078] figure 1 It is a device fault reporting and fault diagnosis method provided in Embodiment 1 of the present invention, including:

[0079] Step S1: The fault reporting terminal transmits the comprehensive fault information of the smart device to the cloud server according to the preset fault reporting method;

[0080] Step S2: The cloud server analyzes the comprehensive fault information of the smart device according to preset fault analysis rules and obtains the corresponding maintenance plan from the database of the cloud server;

[0081] Step S3: the cloud server returns the maintenance plan generated in step S2 to the fault reporting terminal;

[0082] Wherein, the preset fault reporting methods include at least automatic fault reporting, code scanning and manual fault reporting;

[0083] The preset fault analysis rules are:

[0084] When the comprehensive fault information includes high-precision feature information, obtain a high-precision maintenance plan corre...

Embodiment 2

[0150] Figure 8 It is a schematic structural diagram of an equipment failure reporting system provided by the present invention, including:

[0151] The fault reporting module 100 is used to transmit the comprehensive fault information of the smart device to the fault analysis module according to the preset fault reporting method;

[0152] The failure analysis module 200 is configured to analyze the comprehensive failure information of the smart device according to the preset failure analysis rules and find a corresponding maintenance solution, and return the maintenance solution to the failure reporting module;

[0153] Wherein, the preset fault reporting methods include at least automatic fault reporting, code scanning and manual fault reporting;

[0154] The preset fault analysis rules are:

[0155] When the comprehensive fault information includes high-precision feature information, obtain a high-precision maintenance plan corresponding to the high-precision feature inf...

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PUM

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Abstract

The invention provides a device fault reporting and fault diagnosis method and system. The method comprises steps: S1, a fault reporting terminal transmits comprehensive fault information of an intelligent device to a cloud server according to a preset fault reporting mode; S2, according to a preset fault analysis rule, the cloud server analyzes the comprehensive fault information of the intelligent device and a corresponding maintenance scheme is acquired from the database of the cloud server; and S3, the cloud server returns the maintenance scheme generated in the step S2 to the fault reporting terminal. fault reporting mode in various channels such as automatic fault reporting, code scanning fault reporting and purely manual fault reporting are adopted, fault reporting under various conditions of the intelligent device can be realized, and according to the received comprehensive fault information, multiple diagnosis methods such as high-precision feature information matching retrieval, rule engine and text similarity comparison rule are adopted, a maintenance scheme with strong pertinency can be acquired as much as possible, and a user and an engineer can perform accurate and efficient maintenance conveniently.

Description

technical field [0001] The invention relates to the technical field of equipment fault processing, in particular to a method and system for equipment fault reporting and fault diagnosis. Background technique [0002] When a fault occurs in a smart terminal device, the customer needs to provide various types of information such as device information, fault reporting customer information, device location information, and fault information when reporting to the device manufacturer for repair. At present, the traditional operation and maintenance mode in the industry is: when a customer finds that the equipment is malfunctioning and cannot be used normally, they call the unified customer service number of the equipment manufacturer to report for repair. Manually fill in the work order based on the content obtained from the customer, and dispatch the work order to the maintenance engineer. The maintenance engineer will make an appointment for the customer to carry out on-site mai...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
CPCG06Q10/20
Inventor 唐嵩彭年香熊淑华易恒柱
Owner CHINA ELECTRONICS GREAT WALL CHANGSHA INFORMATION TECH
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