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An optimization method for scheduling selection of maintenance personnel, a device and a storage medium

A technology of personnel scheduling and optimization method, which is applied in the direction of instruments, data processing applications, forecasting, etc., can solve the problems of personal performance compensation loss of installation and maintenance employees, untimely processing of work orders, and time-consuming installation and maintenance staff, etc., to achieve improvement Evaluation of service satisfaction, improvement of installation or repair, effect of reducing performance pay loss

Inactive Publication Date: 2018-12-21
USTC SINOVATE SOFTWARE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This situation may lead to urgent work orders that cannot be processed in time, and may also cause the installation and maintenance staff to spend more time on the road. Loss of personal performance compensation of installation and maintenance employees, etc.

Method used

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  • An optimization method for scheduling selection of maintenance personnel, a device and a storage medium
  • An optimization method for scheduling selection of maintenance personnel, a device and a storage medium
  • An optimization method for scheduling selection of maintenance personnel, a device and a storage medium

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Experimental program
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Effect test

specific Embodiment

[0068] Specific embodiments: a method for scheduling and selecting installation and maintenance personnel: comprising the following steps:

[0069] (31) Step S1, the operator accepts the user's installation and maintenance needs. The installation and maintenance information includes the user's address, contact information, scheduled construction time, construction deadline and construction content. Fill in the installation and maintenance information in other ways;

[0070] (32) Step S2, the operator creates a work order with the installation and maintenance information submitted by the user and imports it into the work order processing system. After the operator customer service creates the user work order, it notifies the user that the work order has been accepted through SMS or installation and maintenance software;

[0071] (33) Step S3, the work order processing system extracts the user work order information including user address, contact information, scheduled construc...

Embodiment 1

[0075] Suppose the distance between A community and Z community is 5 kilometers. The installation and maintenance personnel are currently installing broadband in A community. According to the plan, the next step will be to install IPTV in Z community. At this time, the system will send a new broadband repair work order to the installation and maintenance work order according to the user's installation and maintenance needs. The maintenance personnel are also located in A cell, but they are ranked behind the Z cell users according to the user reservation time limit. The following are related factors that affect installation and maintenance:

[0076] (41) Installation efficiency: It takes 20 minutes for installation and maintenance personnel to install broadband, 15 minutes to repair broadband, and 25 minutes to install network TV;

[0077] (42) Time-consuming traffic: The installation and maintenance personnel are currently in the A community, the vehicle is an electric vehicle...

Embodiment 2

[0084] At 8:00 in the morning, the installation and maintenance personnel have a total of 9 work orders to be processed today. The distribution of work orders is as follows:

[0085]User1 in community A installs broadband, User2 in community C installs broadband + fixed-line phone, User3 in community D installs Internet TV, User4 in community H repairs broadband, User5 installs broadband + Internet TV, User6 in community K installs fixed-line telephone, User7 in community M repairs broadband + Internet TV , User8 installs broadband, and User9 in community Z installs broadband + fixed-line phone. The following are related factors that affect installation and maintenance:

[0086] Installation and maintenance efficiency: It takes 20 minutes for installation and maintenance personnel to install broadband, 25 minutes to repair broadband, 25 minutes to install Internet TV, 20 minutes to repair Internet TV, 15 minutes to install fixed lines, and 15 minutes to repair fixed lines. Int...

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Abstract

The invention discloses an optimization method for scheduling and selecting installation and maintenance personnel. The customer service of the operator platform establishes a work order and imports the work order processing system according to the installation and maintenance requirements provided by the user. The Job Processing System analyzes and plans the imported job information. Through GISmap navigation, an optimal work route is planned, and the optimal work route is adjusted in real time according to the newly generated work order. The processing result of the work order processing system is distributed to the installation and maintenance personnel, who are guided by the voice prompt of the mobile phone client, and carry out the installation and maintenance work according to the intelligent navigation. The invention relates to an optimization method for scheduling and selecting installation and maintenance personnel, which plans the optimal working route through a work order processing platform, improves the installation or repair efficiency of the installation and maintenance personnel, improves the evaluation of the service satisfaction of customers, and reduces the performance salary loss caused by the overtime of the installation and maintenance construction of the installation and maintenance personnel.

Description

technical field [0001] The invention relates to the field of AI technology, in particular to an optimization method for scheduling and selecting installation and maintenance personnel. Background technique [0002] At present, with the rapid development of computer technology, the Internet has gradually entered people's lives, making the Internet an indispensable part of people's lives. The existence of the Internet shortens the distance between people, making people's communication smoother and faster. The existence of the Internet enables people to understand the world news at the first time and grasp the news trends at home and abroad. At the same time, the Internet also enables every ordinary person It has become the focus of news and self-media, and can publish its own news events and news opinions anytime and anywhere. It can be said that today's Internet has become an indispensable part of people's lives, enriching people's lives and facilitating people's life. life,...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/04G06Q10/00G06Q10/06
CPCG06Q10/047G06Q10/063114G06Q10/20
Inventor 许磊毕佳佳孟赛
Owner USTC SINOVATE SOFTWARE
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