Intelligent customer return visit method, apparatus and device

Abstract

An intelligent customer return visit method includes obtain transaction record, extracting customer information according to that transaction record; according to the extracted customer information, automatically calling the network telephone to send a call request for establishing a telephone connection to the customer; when the telephone connection is established successfully, acquiring and parsing the voice content of the customer; according to the keywords included in the parsed voice content, the voice matching the voice meaning of the keywords is searched and transmitted in the pre-recorded voice, and the feedback information of the customer is recorded, so that the customer return visit can be completed automatically by the system. There is no need to train or hire special customerservice personnel, which greatly reduces the labor cost and time cost, and the return visit process is recorded according to the voice of the customer adaptive response and objectively and is not be affected by the personal subjective factors of the return visit personnel, which is conducive to improve the quality of the return visit.

Description

technical field [0001] This application belongs to the field of artificial intelligence, and in particular relates to an intelligent customer return visit method, device and equipment. Background technique [0002] With the development of Internet technology, people's way of life has also undergone great changes. For example, traditional shopping requires people to go to shopping malls or stores to choose the products they are satisfied with, and the number of selectable or comparable products is small. After online shopping through the Internet, people can not only choose and compare the products provided by domestic and foreign merchants arbitrarily, While it is convenient for people to shop, it also enables merchants to quickly and effectively complete product sales by opening online stores. [0003] After a merchant and customer complete a transaction, in order to improve the Internet shopping experience, merchants often conduct satisfaction surveys or return visits to ...

AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiment of the present application provides an intelligent customer return visit method, device and equipment to solve the problem of the need to train a large number of customer service personnel when conducting customer return visits in the prior art, which consumes a lot of labor costs and time costs, and Affected by the subjective factors of customer service personnel, the quality of return visit results is not high

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