Negative emotion cause identification method, device and computer-readable storage medium

A recognition method and negative technology, applied in the field of artificial intelligence, can solve the problem that the emotion analysis method cannot analyze the reasons for the negative emotions of users, and achieve the effect of improving the accuracy

Active Publication Date: 2021-11-19
WEBANK (CHINA)
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a method, device, and computer-readable storage medium for identifying the cause of negative emotions, aiming to solve the technical problem that the existing emotion analysis methods cannot analyze the reasons that cause users to generate negative emotions

Method used

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  • Negative emotion cause identification method, device and computer-readable storage medium
  • Negative emotion cause identification method, device and computer-readable storage medium
  • Negative emotion cause identification method, device and computer-readable storage medium

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Embodiment Construction

[0041] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0042] Such as figure 1 as shown, figure 1 It is a schematic structural diagram of the hardware operating environment involved in the solution of the embodiment of the present invention.

[0043] It should be noted, figure 1 That is, it is a structural schematic diagram of a hardware operating environment of a device for identifying negative emotional causes. In this embodiment of the present invention, the device for identifying the cause of negative emotion may be a terminal device such as a PC or a portable computer.

[0044] Such as figure 1 As shown, the device for identifying the cause of negative emotions may include: a processor 1001 , such as a CPU, a network interface 1004 , a user interface 1003 , a memory 1005 , and a communication bus 1002 . Wherein, the communication bus 1002 is used to realize conn...

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PUM

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Abstract

The invention discloses a negative emotion cause identification method, device and computer-readable storage medium. The method includes the steps of: after acquiring the sentence to be identified, generating a sentence pattern corresponding to the sentence to be identified; combining the sentence pattern with the Match the pre-stored negative emotion pattern to obtain a matching result; if it is determined according to the matching result that the sentence pattern has the same structure as the negative emotion pattern, and there is at least one element in the sentence pattern that is identical to the element of the negative emotion pattern If they are the same, it is determined that the cause corresponding to the negative emotion pattern is the cause of the negative emotion corresponding to the sentence to be recognized. The invention realizes the real-time identification of the user's negative emotion and the reason for generating the negative emotion. And compared with the existing machine learning algorithm based on analyzing the user's emotion, the accuracy of identifying the reason for the user's negative emotion is improved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method, device and computer-readable storage medium for identifying negative emotion causes. Background technique [0002] In the field of customer service robots, customer service robots pay more attention to the causes of users' negative emotions. If users think that there is something unreasonable in a product or service, they will generate "question-related" negative emotions; Negative emotions related to "anger" will be generated; users think that the progress of business processing is slow, and negative emotions related to progress will be generated. Customer service robots need to identify the reasons for users’ negative emotions in real time and accurately, and then take targeted measures to avoid further irritating users, even appease users, and correctly guide users to normal business processes. The currently commonly used text sentiment analy...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/35G06F40/289
CPCG06F40/289
Inventor 赵伟伟杨海军徐倩杨强
Owner WEBANK (CHINA)
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