The invention discloses an outbound
system interaction method based on voice recognition, and relates to the technical field of outbound
system interaction, and the method comprises the steps: obtaining
callback data and combining an
anger grade coefficient, calculating emotion preferential money of an
anger customer, informing the customer in the form of coupons, and issuing the coupons; according to the method, the regional emotion coefficient and the emotion data are combined, the
emotion perception index is scientifically calculated by utilizing a formula, the customer emotion can be objectively distinguished into satisfaction or
anger, and the anger emotion is finely recognized; the angry level coefficient is calculated through the voice
feature data, and the severity of the angry emotion of the
client is quantified; the emotion preferential fund is dynamically calculated based on the
recovery data and the anger level coefficient, and is automatically issued through voice and information in the form of coupons, so that real-
time response and compensation to the emotion of the customer are realized, the anger emotion of the customer is effectively recovered, the customer satisfaction is remarkably improved, and the customer experience is improved. And therefore, the practicability and competitiveness of the outbound
system in marketing and customer service scenes can be enhanced.