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An application exception remote location method, system, computer device and medium

An application, remote positioning technology, applied in the computer field, can solve the problems of reduced abnormal positioning efficiency, difficult abnormal accurate positioning, etc.

Pending Publication Date: 2019-03-01
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, it is usually difficult for the developer to accurately locate the abnormality based on a report from the customer service personnel. It is necessary to contact the user again, and the user repeatedly describes the abnormality, which greatly reduces the efficiency of abnormal location.

Method used

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  • An application exception remote location method, system, computer device and medium
  • An application exception remote location method, system, computer device and medium
  • An application exception remote location method, system, computer device and medium

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Embodiment Construction

[0021] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0022] The method for remotely locating application exceptions provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the first terminal 102 communicates with the server 104 through a network. The second terminal 106 communicates with the server 104 through the network. Wherein, the first terminal 102 and the second terminal 104 may respectively be, but not limited to, various personal computers, notebook computers, smart phones, tablet computers and portable wearable devices. The server 104 can be implemented by a...

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Abstract

The present application relates to an application exception remote location method, system, computer device and medium based on basic operation and maintenance. The method comprises the following steps of: sending a remote assistance request to an application program to a first terminal; receiving an authorization application page returned by the first terminal according to the remote assistance request; the authorization application page includes a synchronization observation option; acquiring a selected operation on the authorization application page; when the synchronous observation optionis selected, the first component is called to record the page operation process of the user based on the application program on the screen, the recording information is synchronized to the first terminal, and the first terminal is abnormally positioned according to the recording information. The method can improve the efficiency of remote location of application program abnormity.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a method, a system, a computer device and a medium for remotely locating application abnormalities. Background technique [0002] With the development of computer technology, terminal devices are widely used, and the types of application programs installed in the terminal devices are also becoming more and more abundant. When the user is using the application program on the terminal device, some abnormalities may occur in the application program, for example, the interface displays a black screen, the application program is forced to exit, and so on. In order to better use the application, users can give abnormal feedback. However, in the traditional way, the user needs to report the application exception to the customer service personnel, and then the customer service personnel will forward the exception to the developer, and the developer will find out the specific...

Claims

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Application Information

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IPC IPC(8): G06F11/36
CPCG06F11/3664G06F11/3672
Inventor 肖伟平
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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