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Electronic device, operation method thereof, and server host

The technology of an electronic device and operation method, which is applied in the computer field, can solve the problems that the client device cannot communicate with the enterprise terminal, and cannot display webpages normally.

Active Publication Date: 2021-11-02
ACER INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Therefore, if the client device is not connected to the network, the client device cannot communicate with the enterprise
In addition, as far as most smartphones or personal computers are concerned, if the device is unable to access the Internet, the browser of the device will only display "the webpage cannot be displayed normally" or similar information

Method used

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  • Electronic device, operation method thereof, and server host
  • Electronic device, operation method thereof, and server host
  • Electronic device, operation method thereof, and server host

Examples

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Embodiment Construction

[0035] figure 1 It is a schematic diagram of a remote service system according to an embodiment of the present invention. Please refer to figure 1 , in one embodiment, the remote service system 10 includes a network 101 , an electronic device 111 and a remote device 121 . In one embodiment, the network 101 refers to the Internet. In another embodiment, the network 101 may also refer to a local area network or a private network. The electronic device 111 and the remote device 121 can be respectively connected to the network 101 via wired or wireless methods. In addition, the electronic device 111 and the remote device 121 can be various electronic devices with signal input, signal output, network connection and calculation functions, such as smart phones, tablet computers, desktop computers or notebook computers, respectively.

[0036] In one embodiment, the electronic device 111 is a client device, and the remote device 121 is a client service provider. For example, the r...

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PUM

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Abstract

The invention provides an electronic device, its operating method, and a server host. The method includes: receiving an operation instruction via an input interface of the electronic device; generating a service request according to the operation instruction, wherein the service request includes service identification information; and if the network module of the electronic device is not connected to the network, from the electronic device The storage circuit extracts offline service information corresponding to the service identification information, and presents the offline service information via an output interface of the electronic device.

Description

technical field [0001] The invention relates to a computer technology, in particular to an electronic device, its operating method and a server host. Background technique [0002] With the increasing popularity of the Internet, more and more companies provide online customer service via the Internet, such as online voice customer service or online text customer service. In this way, in addition to quickly answering customer questions, it can also save customers' telephone charges for calling customer service. However, online customer service is based on network connection to transfer information. Therefore, if the client device is not connected to the network, the client device cannot communicate with the enterprise. In addition, as far as most smart phones or personal computers are concerned, if the device is unable to access the Internet, the browser of the device will only display "webpage cannot be displayed normally" or similar information. At this time, the customer...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/08G06F1/18
CPCG06F1/183H04L67/51
Inventor 林耕葆
Owner ACER INC