A multi-tenant service-oriented integrated monitoring method and a used system

Abstract

The invention relates to a multi-tenant service-oriented integrated monitoring method, which comprises the following steps of: setting a resource data centralized acquisition and exchange platform, uniformly configuring a management workbench, a monitoring and early warning platform, a telephone traffic data service support platform and an operation and decision support platform; The resource datacentralized collection and exchange platform collects the calling platform; data of the power bank and the Internet of Vehicles are obtained; The unified configuration management workbench comprisesa basic configuration unit system. The invention discloses an index monitoring and early warning configuration system. configuring a support system for information change and release; wherein the monitoring and early warning platform comprises a call monitoring platform, a telephone traffic service level monitoring platform and a work order monitoring platform, the operation and decision support platform comprises a real-time operation support system construction platform and a business decision support system platform, and the telephone traffic data service support platform extracts key indexes of operation of a call center. According to the invention, full-process online management and control of telephone traffic are realized, and real-time monitoring of the calling platform, the seat efficiency and the business work order index is carried out.

Description

Technical field: [0001] The invention belongs to a network platform monitoring method, in particular to a multi-tenant service-oriented integrated monitoring method and the system used. Background technique: [0002] With the advent of the "Internet +" era, the company's business strategy and business model have also undergone tremendous changes. New energy and new businesses have developed rapidly. Emerging businesses such as electric energy replacement and energy-saving services have continued to grow. Start-up businesses such as battery swapping and e-commerce have great potential. Focusing on the core of the main business, the company builds an online intelligent service platform and vigorously develops new businesses. This business model has become one of the main development directions of the company. [0003] The Internet of Vehicles business was launched in 2015 in a certain company, operating on a value-added service calling platform. At present, the call platform...

AI Technical Summary

Problems solved by technology

At present, the call platform can only realize simple functions such as incoming calls, outgoing calls, and recording, and cannot monitor, warn, and statistically analyze traffic and business data

The reasons mainly include two aspects: 1. Due to the limitation of platform functions, the key information of customer service cannot be counted and displayed in real time, and the service process and quality cannot be controlled; All work orders can only be processed offline, and information closed-loop management cannot be realized

The existence of these problems not only reduces the overall operating efficiency of the platform, is not conducive to the improvement and improvement of the service satisfaction of the Internet of Vehicles, but also is not conducive to the development and promotion of digital operations of Internet of Vehicles companies, and affects the implementation of corporate business strategies.

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