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Information processing method and device of intelligent question-answer system

By introducing the concept of global variables into the intelligent question answering system and using semantic similarity calculation and part-of-speech tagging, the problem of the intelligent question answering system's insufficient ability to understand user questions is solved, and the user experience and question matching accuracy are improved.

Active Publication Date: 2019-05-14
HUA DATA TECH (SHANGHAI) CO LTD
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The invention provides an information processing method and system of an intelligent question answering system to solve the problem that the intelligent question answering system has a low ability to understand user questions

Method used

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Embodiment Construction

[0040] The present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments. Note that the aspects described below in conjunction with the drawings and specific embodiments are only exemplary, and should not be construed as limiting the protection scope of the present invention.

[0041] The most primitive and simplest form of the basic knowledge points in the knowledge base is the commonly used FAQ, and the general form is a "question-answer" pair. In the present invention, "standard question" is a text used to represent a certain knowledge point, and the main goal is to express clearly and facilitate maintenance. For example, "RBT Tariff" is a clear standard description. The "ask" here should not be understood as "inquiry" in a narrow sense, but should be understood as an "input" in a broad sense, and the "input" has a corresponding "output". For example, for semantic recognition used to control the system, an instr...

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Abstract

The invention provides an information processing method and device of an intelligent question and answer system. The information processing method of the intelligent question and answer system comprises the steps of executing similarity calculation based on a first user question input by a user so as to determine a first standard question matched with the first user question from a standard question set; judging whether words belonging to a global variable exist in the first user question or not; in response to the existence of the words belonging to the global variables, performing similaritycalculation based on the words belonging to the global variables in the first user question and a subsequent second user question so as to determine a second standard question matched with the seconduser question; and outputting an answer associated with the second standard question as a response to the second user question. According to the invention, the understanding capability of the intelligent question and answer system on the user questions is improved, and the user experience is improved.

Description

[0001] This application is a divisional application with an application date of November 4, 2016, an application number of 201610972523.1, and an invention titled "Information Processing Method and Device for an Intelligent Question Answering System". technical field [0002] The invention relates to the technical field of human-computer interaction, in particular to an information processing method and device for an intelligent question answering system. Background technique [0003] Human-computer interaction is a science that studies the interactive relationship between systems and users. A system can be a variety of machines, or it can be computerized systems and software. For example, various artificial intelligence systems, such as intelligent customer service systems, voice control systems, etc., can be realized through human-computer interaction. Artificial intelligence semantic recognition is the basis of human-computer interaction, which can recognize human langua...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F17/27
CPCG06F16/3329G06F16/3335G06F40/30
Owner HUA DATA TECH (SHANGHAI) CO LTD