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Business problem statistics method and device, computer device and storage medium thereof

A statistical method and problem technology, applied in the field of business problem analysis, can solve problems such as inaccurate proportion of business problems, inability to prevent business problems, classification errors, etc.

Pending Publication Date: 2019-06-07
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology

[0004] The purpose of the present invention is to provide a business problem statistics method, device, computer equipment and its storage medium, aiming to solve the errors in the classification of business problems, resulting in inaccurate proportions of business problems in the business problem database, and the inability to prevent unexpected business problem problem

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  • Business problem statistics method and device, computer device and storage medium thereof
  • Business problem statistics method and device, computer device and storage medium thereof
  • Business problem statistics method and device, computer device and storage medium thereof

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Embodiment Construction

[0052] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0053] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0054] Reference attached figure 1 , the present invention provides a schematic flow chart of a statistical method for business problems, including:

[0055] S100, call the question recording stored in the business problem database, the question recording is the recording stored in the busin...

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Abstract

The invention provides a business problem statistics method and device based on data analysis, a computer device and a storage medium. The method comprises: a communication problem record between thebusiness personnel and the client is stored through the business problem library; generating a first question text through semantic recognition question recording; identifying a plurality of first keywords in the first question text, associating synonyms and / or anonyms of the plurality of first keywords to obtain a plurality of second keywords, and combining the plurality of second keywords to form a second question text with smooth language logic, so as to realize mining of new questions and achieve the technical effect of no rain and silk; according to the technical scheme, the first question text and the second question text are imported into the corresponding question types of the storage clips, and finally, the number proportion of the question texts of the storage clips in the statistical library is started to be analyzed according to the browsing instruction by obtaining the browsing instruction input by the business personnel, so that a question proportion table is generated, and enterprise leaders can make decisions for the business questions.

Description

technical field [0001] The invention relates to the field of business problem analysis, in particular to a business problem statistics method, device, computer equipment and storage medium thereof. Background technique [0002] At present, the analysis of business problems by business personnel is retrieved from the business problem database for analysis, and the problems stored in the business problem database are mainly sorted out and recorded manually. The proportion is not accurate. In the process of solving business problems by business personnel according to the proportion of business problems, it will affect the decision-making made by business personnel to solve business problems. [0003] Moreover, at present, enterprises cannot prevent unexpected business problems, resulting in the inability to solve some customer problems in a timely and effective manner, reducing customer satisfaction. Contents of the invention [0004] The purpose of the present invention is ...

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Application Information

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IPC IPC(8): G06F17/27G06F16/33G06Q30/02
Inventor 宋利君邢艳邹芳罗岚谢红飞
Owner PING AN TECH (SHENZHEN) CO LTD
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