The invention relates to the technical field of
data analysis, in particular to a voice call user classification method based on
data analysis and related equipment, and the method comprises the steps: obtaining original information of all corresponding target users after obtaining service classification demands, and generating an original
information data set after summarizing the original information; performing data cleaning and summarizing on user original information in the original
information data set to obtain a
user information data set, and aligning and classifying user classification results; extracting a corresponding question from a preset question
library according to the user
classification result and the service classification demand, calling the corresponding user and obtaining a response result, analyzing the response result to generate a to-be-maintained
record, and sending the to-be-maintained
record to the original information source party; and updating the
user information data set after receiving the updated data of the source party, and obtaining a corrected
classification result accordingly. According to the method, the effects of automatically classifyingthe to-be-called users, automatically calling and automatically correcting the
classification result are achieved, the manpower and
time cost is saved, and the classification precision and accuracy are high.