Power customer service work order processing system and method

Abstract

The invention discloses a power customer service work order processing system and method, the system comprises a server and one or more user terminals, and the server comprises a personnel managementmodule recording personnel skilled processing items; a work order classification module used for classifying the received work orders; and a work order distribution module used for carrying out work order distribution according to the types of work orders and items which are processed by one person without permission. When one person has a plurality of work orders which are not processed, the plurality of work orders are sorted according to the work order generation time and the work order negative emotion degree, and the plurality of work orders are pushed to the user terminal. The work orders can be intelligently classified and distributed, and the work order processing efficiency is improved.

Description

technical field [0001] The invention belongs to the technical field of intelligent work order processing, and in particular relates to a system and method for processing work orders of electric power customers. Background technique [0002] For power supply companies, there are many power supply lines, long distances, a huge number of distribution transformers, and many power users involved. Various power failures often occur in the process of power consumption, so the repair business is very important for the operation of power supply companies , in the existing method, the user mainly places an order by telephone to report for repair, but the inventor finds that the following problems still exist: [0003] Calling on-duty personnel mainly relies on non-professionals such as business halls, and lacks professional ability, so errors or communication barriers are prone to occur when receiving orders, resulting in problems such as rush repair complaints; [0004] The assignme...

AI Technical Summary

Problems solved by technology

[0003] Calling on-duty personnel mainly relies on non-professionals such as business halls, and lacks professional ability, so errors or communication barriers are prone to occur when receiving orders, resulting in problems such as rush repair complaints;

[0004] The assignment of emergency repair tasks does not take into account the technical advantages of emergency repair personnel, or through manual assignment, and in manual assignment, the person in charge can only assign tasks to the personnel in his group, which cannot effectively use emergency repair resources, and the scheduling needs to be optimized;

[0005] Insufficient supervision of the emergency repair process;

[0006] When multiple work orders are pending, they are usually sorted according to the time when the work order is received, but for the agency, the customer's sentiment is also very important, but the current sorting does not take into account

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