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Question-answer interaction method and device

An interactive method and a question-and-answer technology, applied in the field of data processing, which can solve the problems of inability to answer and low quality of answer content.

Inactive Publication Date: 2019-07-30
北京车薄荷科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The existing question-and-answer interaction method based on information retrieval technology needs to store the dialogue library in advance and establish an index, and then perform fuzzy matching of character sequences in the pre-stored dialogue library to find the most suitable one according to the question information including character sequences input by the user. However, in practice, it is found that the existing question-and-answer interactive methods cannot accurately answer the question information entered by the user, and the quality of the answer content is low.

Method used

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Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0065] Please see figure 1 , figure 1 It is a schematic block diagram of a question-and-answer interaction method provided by the embodiment of the present application. Such as figure 1 As shown, the question-and-answer interactive method includes:

[0066] S101. Obtain information about questions to be queried input by a user, and extract keyword information in the information about questions to be queried.

[0067] In this embodiment of the application, the question information to be queried by the user may specifically be a character sequence input by the user. In actual use, for example, the question information to be queried by the user may be "Can you buy insurance if you have a fatty liver in a physical examination?" Can you buy insurance?”, and then you can extract the keyword information (such as fatty liver, insurance, etc.)

[0068] S102. Extract multiple question-answer pair information matching the keyword information from the pre-stored question-answer pair k...

Embodiment 2

[0081] Please see figure 2 , figure 2 It is a schematic block diagram of a question-and-answer interaction method provided by the embodiment of the present application. Such as figure 2 As shown, the question-and-answer interactive method includes:

[0082] S201. Obtain information about questions to be queried input by a user.

[0083] S202. Perform word segmentation processing on the question information to be queried to obtain a word segmentation sequence.

[0084] In this embodiment of the present application, the question information to be queried includes a continuous character sequence input by the user, wherein the character sequence includes characters, punctuation marks, foreign characters, etc., which is not limited in this embodiment.

[0085] In the embodiment of the present application, when the input question information to be queried is a sequence of Chinese characters, since the Chinese text does not have boundary markers such as spaces in the English t...

Embodiment 3

[0145] Please see image 3 , image 3 It is a schematic block diagram of the structure of a question-answer interaction device provided in the embodiment of the present application. Such as image 3 As shown, the question-and-answer interactive device includes:

[0146] The information acquisition module 310 is configured to acquire the information of the question to be queried input by the user.

[0147] The keyword extraction module 320 is configured to extract keyword information in the question information to be queried.

[0148] The retrieval module 330 is configured to extract multiple question-answer pair information matching the keyword information from the pre-stored question-answer pair knowledge base according to the keyword information, wherein each question-answer pair information includes question information and answer information corresponding to the question information.

[0149] The feature extraction module 340 is configured to extract the feature inform...

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PUM

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Abstract

The embodiment of the invention provides a question-answer interaction method and device, and relates to the field of data processing. After to-be-queried question information input by a user is obtained, the related question and answer pairs can be extracted according to the keywords of the question information to be inquired, the influence of irrelevant vocabularies in the question information to be inquired is avoided, the most appropriate response content can be determined from the question and answer pairs through the feature matching technology, and then the technical effect of making accurate responses to the question information to be inquired input by a user is achieved.

Description

technical field [0001] The present application relates to the field of data processing, and in particular, relates to a question-and-answer interaction method and device. Background technique [0002] With the continuous development of the Internet, people rely more and more on the Internet to obtain information. People can obtain relevant answer information by entering the information of the question to be queried on the search platform. Question-answer interaction is widely used in various fields closely related to people's life, such as medical care, education, life, and technology, which greatly improves the efficiency of people's access to information. The existing question-and-answer interaction method based on information retrieval technology needs to store the dialogue library in advance and establish an index, and then perform fuzzy matching of character sequences in the pre-stored dialogue library to find the most suitable one according to the question information ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F17/27
CPCG06F16/3329G06F16/3344G06F40/295
Inventor 唐恒标陈少儒黄垒涛胡天睿
Owner 北京车薄荷科技有限公司