Information service frequency determination method based on passenger satisfaction

Abstract

The invention provides an information service frequency determination method based on passenger satisfaction. The method comprises the following steps: firstly, factors influencing passenger satisfaction in a sudden large passenger flow environment are analzyed; c factors are checked through SPSS, four indexes influencing the passenger satisfaction degree are determined, then a combined optimization satisfaction degree model is provided on the basis of the indexes, a genetic algorithm is adopted for solving, and finally the optimal information service frequency under the sudden large passengerflow environment is determined. When a large passenger flow suddenly occurs, the reasonable information service frequency can assist the passenger flow in rapid evacuation, the urban rail transit information service effectiveness is effectively improved, and safe and efficient operation of rail transit is guaranteed. In order to obtain reasonable information service frequency, research is developed from two aspects of passenger flow dissipation rate and passenger information service satisfaction, and the influence effect of subjective and objective factors on information service efficiency isensured.

Description

Technical field [0001] The invention relates to the field of rail transit management, in particular to a method for determining the frequency of rail transit passenger information service. Background technique [0002] With the network operation of urban rail transit, the high complexity and strong relevance characteristics of the road network have become prominent, which greatly enhances the blindness of passengers during travel, especially in the environment of sudden large passenger flows, which greatly improves passengers’ Travel risks reduce the comfort of passengers. At the same time, due to the annual increase in passenger flow of urban rail transit network, if a large passenger flow suddenly occurs at a certain station in the road network, it is very easy to cause problems such as imbalance of road network capacity and passenger flow demand, and chaotic ride order. The safety and efficiency of operations will be seriously threatened. [0003] In response to the above prob...

AI Technical Summary

Problems solved by technology

[0002] With the network operation of urban rail transit, the characteristics of high complexity and strong correlation of road network are highlighted, which greatly enhances the blindness of passengers in the process of travel, especially in the environment of sudden large passenger flow, which greatly improves the safety of passengers. Travel risks, reducing the comfort of passengers traveling

At the same time, due to the increasing passenger flow of the urban rail transit network year by year, if a sudden large passenger flow occurs at a station in the road network, it is easy to cause problems such as unbalanced road network capacity and passenger flow demand, and chaotic rides. Urban rail transit The operational safety and efficiency of the

[0003] In response to the above problems, the subway operation department has adopted a series of measures to adjust, such as: station current limit, guide sign induction, voice broadcast in the station, adjustment of departure frequency, vehicle jumping and dumping stations, etc., to a certain extent alleviated the confusion of rides, The capacity of the road network does not meet the needs of passenger flow, but there are still many obstacles in actual implementation

In order to reduce the number of passengers entering the station and the speed of entering the station, the most commonly used method by the operator is to take flow-limiting measures at the security checkpoint at the station. Although this method can achieve the purpose of ensuring the safety of passengers in the station, it cannot change the direction of passengers in advance. The convergence of stations reduces the efficiency of passengers

In terms of information services, my country lacks a systematic information service plan, and the non-targeted information release and information redundancy problems have seriously increased the distress of passengers; in terms of vehicle scheduling, in order to ensure the safety of vehicles, many large and medium-sized cities The frequency of regional trains has reached saturation, and the vehicle capacity cannot be greatly increased

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