Manual service request processing method and device based on internet audio and video technology

A manual service and request processing technology, applied in the Internet field, can solve problems such as increasing the workload of remote banking center operations, affecting customer experience, and failing to ensure smooth communication

Inactive Publication Date: 2019-09-13
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
View PDF12 Cites 12 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Due to the dependence on the deployment of base stations, the mobile Internet may not be able to guarantee the smooth communication at certain moments. When the customer's access channel is the Internet audio and video channel, the call may be interrupted due to the stability of the Internet. At this time, the customer has to call again
[0005] Since the routing subsyste...

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Manual service request processing method and device based on internet audio and video technology
  • Manual service request processing method and device based on internet audio and video technology
  • Manual service request processing method and device based on internet audio and video technology

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0075] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiment of the application. Obviously, the described embodiment is only It is an embodiment of a part of the application, but not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without creative efforts shall fall within the scope of protection of this application.

[0076] Those skilled in the art should understand that the embodiments of the present invention may be provided as methods, systems, or computer program products. Accordingly, the present invention can take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Furthermor...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention provides a manual service request processing method and device based on the Internet audio and video technology. The method comprises: judging whether historical manual service data of auser exist in a corresponding relation table of user identification and historical manual service data or not according to the user identification in a manual service request of the user; and if yes,distributing seat personnel according to the business type, the historical business type, the historical service time and the historical seat personnel identifier to provide manual service for the user. A client enters a remote bank center through an internet audio and video channel. In the process of communicating and consulting with the manual agent personnel, if the client is disconnected dueto the mobile network signal problem or the client wants to communicate with the manual agent personnel again after the conversation is finished, the manual agent personnel communicating last time arepreferentially accessed to the client according to the client identifier and the historical manual service data, so that the client experience is improved.

Description

technical field [0001] The present invention relates to the field of Internet technologies, in particular to a method and device for processing manual service requests based on Internet audio and video technology. Background technique [0002] With the rapid development of mobile technology, the reduction of Internet tariffs, and the gradual increase of network bandwidth, more and more remote banking centers have begun to provide services for customers through Internet audio and video channels. Remote banking centers (that is, institutions that provide users with self-service and manual services through telephone, SMS, WeChat, browser, Internet audio and video, etc.) usually provide users with many entrances that can be transferred to manual services. It corresponds to many agent groups, and each agent group contains many agent personnel. Customers can initiate Internet audio and video calls through the menu in the mobile APP, and communicate with the agents in the remote b...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): H04M3/51H04M3/523
CPCH04M3/51H04M3/523
Inventor 纪冉冯光门秋晨
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap