Online queuing and number calling system

Abstract

The invention discloses an online queuing and number calling system. The system comprises a number calling and ticket taking machine, a GSM modem, a mobile terminal program module, a central server, abusiness handling terminal device and a voice broadcast module; the central server is used for carrying out the data statistical processing of the whole queuing system, processing the business-windowrelations, number ticket-queue relations, call sequence priority, transfer and queue jumping of the whole system, performing current business handling time estimation and average window waiting timeestimation, predicting a time period in which any number ticket to which business is related has not been handled yet can be subjected to business handling, and triggering service evaluation after business handling is completed. With the data provided by the system of the invention adopted, the number of people waiting at windows, business service durations, average durations, average queuing andwaiting durations at the windows, the number of limited number tickets concerning business on a certain day and the introduction of people in the windows can be known, and customers can plan their owntime conveniently without staying at waiting areas for a long time.

Description

technical field [0001] The invention relates to the technical field of electronic technology application, in particular to an online queuing and calling system. Background technique [0002] The queuing and calling system is mainly composed of a host for issuing numbers and taking tickets, a server host, a number calling device, a display screen, and a voice broadcast system. It provides convenience for customers to handle business by changing the standing queue of customers to a computer system instead of queuing for customers. When the customer handles the business, he selects the business to be handled on the touch screen of the queuing number machine, and then gets a numbered ticket. The ticket has the number, number of people waiting, time, business handled, etc., and then the customer can wait in the rest area. During this period, the customer Pay attention to the number calling status on the display screen and voice calling, and go to handle it when you hear the numbe...

AI Technical Summary

Problems solved by technology

[0007] In view of this, in order to solve the problem of on-site queuing and waiting according to the order of the queuing numbers in the prior art, it is not possible to make an appointment to pick up the number at the reservation terminal, check the number of people waiting in line in real time and the estimated waiting time, and do not perform statistical processing on the queuing data. The terminal display device does not have the self-defined interface information release function, the function is relatively single, and it does not have the queuing function required by large-scale institutions such as government affairs centers. This invention proposes an online queuing and calling system in order to achieve more practical value the goal of

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