Logistics object distribution information acquisition method, device and system

An acquisition method and technology of an acquisition device are applied in the field of acquisition systems for logistics object distribution information, and can solve the problems of reducing the efficiency of express delivery, increasing the cost of communication time, and reducing the somatosensory sensation of the recipient.

Pending Publication Date: 2020-01-17
CAINIAO SMART LOGISTICS HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In addition, when the courier picks up the courier that needs to be delivered by himself from the outlet, he can deliver the courier to the door according to the requirements of the receiver, or place the courier in the self-pickup cabinet or post station according to the requirements of the receiver. Self-pickup at post stations, all need to contact and negotiate with the receiver in advance
[0005] At present, post station administrators or couriers need to manually query the phone number of each courier recipient, contact the recipient through the phone number to determine whether it is home delivery or the recipient picks up the delivery and record the delivery method. Or when a courier receiv

Method used

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  • Logistics object distribution information acquisition method, device and system
  • Logistics object distribution information acquisition method, device and system
  • Logistics object distribution information acquisition method, device and system

Examples

Experimental program
Comparison scheme
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example 1

[0208] Such as Figure 4 As shown, in Example 1, the process of obtaining delivery information of logistics objects through telephone communication is as follows:

[0209] S1, the server initiates communication after receiving the one-click call request from the receiver's distributor terminal, and the server establishes voice communication with multiple receiver terminals through the robot;

[0210] S2, the user answers, after the opening remarks of the robot, the user responds, and the server can receive the voice information of the user of the receiving terminal;

[0211] S3, voice-to-text, the server converts voice information into text information;

[0212] S4, semantic recognition, identifying the semantics in the text information, and determining the intention in the voice information;

[0213] S5, semantic matching, matching the corresponding response text according to the semantics identified from the text information;

[0214] S6, intelligent answering, converting...

example 2

[0230] The following describes the acquisition of logistics object delivery information by the server in this application in combination with Table 3 and online scenarios:

[0231] table 3:

[0232]

[0233] As shown in Table 3 above,

[0234] User reply: refers to the voice information received by the server from the receiving terminal user during the communication process between the server and the user;

[0235] ASR recognition: refers to converting the user's voice information into text information and performing sentence segmentation processing;

[0236] Part-of-speech analysis refers to the part-of-speech analysis of each word / phrase of the text information, and word segmentation processing;

[0237] Part-of-speech filtering: refers to removing word segments that are not related to delivery information. For example, "sorry" in word segmentation is useless for delivery information analysis and can be removed;

[0238] Word frequency filtering: refers to the removal ...

example 3

[0246] The following describes the server's arbitration of multiple intents in this application in combination with online scenarios:

[0247] In Example 3, the user replies: "I'm not at home, my mother is at home, you can take it." Through the keyword-semantic information database matching shown in Table 1, the intention of these three sentences is "not at home". , "at home", "at home", through the level weight table, the weights of "at home" and "not at home" are both 10, then the sum of the weights of "at home" is 20, and the weight of "not at home" is 10, then the final intention After the arbitration, it is "at home", and the corresponding delivery information is "home delivery".

[0248] In this example, the intent arbitration can be performed according to the intent level weights of each core intent in the core intent classification related to delivery information to determine the target intent, which solves the problem of multiple intent parsing of long sentences in tr...

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Abstract

The embodiment of the invention provides a logistics object distribution information acquisition method, device and system, and the method comprises the steps: receiving a communication request whichis transmitted by a distributor terminal and aims at a receiver terminal associated with at least one logistics object, and the communication request comprises the communication connection informationof the receiver terminal; establishing communication with a receiver terminal according to the communication connection information, and receiving communication information of the receiver terminal;determining distribution information of the logistics object according to the communication information; and sending the distribution information to a distributor terminal. The distribution party doesnot need to communicate with the receiving party terminal to determine the distribution information of the logistics object, the distribution information of the logistics object is obtained in batches, on one hand, the communication time cost of the distribution party and the receiving party is reduced, and the distribution efficiency of the logistics object is improved; and on the other hand, the machine replaces the delivery party to communicate with the receiving party, so that high performance delivery level can be realized under the pressure of large delivery quantity, long communicationtime and high communication quality, and the somatosensory feeling of the receiving party is improved.

Description

technical field [0001] The present application relates to the technical field of logistics distribution, and in particular to a method for obtaining distribution information of logistics objects, a device for obtaining distribution information of logistics objects, and a system for obtaining distribution information of logistics objects. Background technique [0002] With the rapid development of e-commerce, the express delivery business has also grown rapidly, and the end delivery of express delivery has become an important node in express service. [0003] In the end-of-delivery link of express delivery, there is a post station for receiving express delivery. The post station can replace the receiver to receive the courier delivered by the courier of each express company. For the express delivery in the post station, the post station administrator can choose to deliver the goods to the door or the receiver to the post station. Self-pickup, but whether it is home delivery o...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G10L15/26
CPCG06Q10/0832G10L15/26G06Q10/08G06Q50/28
Inventor 郑君涵李明泽胡赛吴惠梓
Owner CAINIAO SMART LOGISTICS HLDG LTD
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