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User interaction device and method based on artificial intelligence

A technology of artificial intelligence and interactive devices, applied in the field of user interaction, can solve problems such as stay, data security cannot be effectively guaranteed, problems and needs cannot be timely feedback, etc., to achieve safe experience, data interaction efficiency improvement, The effect of ensuring stability and security

Pending Publication Date: 2020-01-31
上海宝钢钢材贸易有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, the current user interaction methods mostly stay on the single item transmission and interaction of data, making it difficult to provide users with more valuable, more efficient, and safer experiences. Customers’ problems and needs often cannot get timely feedback. Data security during the interaction process is not effectively guaranteed

Method used

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  • User interaction device and method based on artificial intelligence

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Embodiment

[0040] Taking serving steel trade customers as an example, the artificial intelligence-based user interaction device and method of the present invention will be described.

[0041]First, connect to each system of the user interaction device, and the data storage system 1 automatically collects market information from the network using artificial intelligence methods, such as market trends, steel mill dynamics, upstream and downstream information, etc., and sorts and stores them according to customer groups. Then, the data scheduling system 2 uses big data methods to predict customer needs in advance. For example, a steel trader has a demand for 1,000 tons of 20mm rebar, and the acceptable price range is between 4030-4060 yuan / ton. At this time, the data scheduling system 2 automatically recommends each steel supplier that meets the user's price requirement to the steel trader user.

[0042] If the customer of the steel trader wants to reduce the frequency of information push...

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Abstract

The invention discloses a user interaction device and method based on artificial intelligence. The user interaction device comprises a data storage system, a data scheduling system, a data monitoringsystem and a general management system. The data storage system adopts an artificial intelligence method to manage and store historical interaction data. And the data scheduling system schedules the data in the data storage system to realize online and offline dynamic interaction of the data. And the data monitoring system monitors the operation state of each system to ensure that the data storagesystem and the data scheduling system normally operate in a control range. The main management system is connected with the above systems and carries out overall operation and maintenance management.The device and the method provided by the invention enable customers to enjoy more effective, more valuable and safer experience. The data interaction efficiency is greatly improved through the artificial intelligence technology, and meanwhile the stability and safety of operation of the interaction system are guaranteed through the data monitoring system.

Description

technical field [0001] The present invention relates to the technical field of user interaction, and more particularly to a user interaction device and method based on artificial intelligence. Background technique [0002] It is impossible for any company to take into account all markets and all customers when creating and delivering experiences for customers. The company must consider its brand positioning, segmentation of potential customer markets and other factors to determine which customer segments are the most important to the company. The most valuable, what characteristics do these customers have, how can the company deliver a valuable experience to them in a targeted manner, and so on. Therefore, the analysis of the customer characteristics of the market segment and the knowledge of customer needs are the prerequisites for the management of customer experience. [0003] On this basis, by analyzing and summarizing the identified customer experience needs, certain e...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/2457G06F16/22G06F16/23G06Q30/06
CPCG06Q30/0613
Inventor 史永超
Owner 上海宝钢钢材贸易有限公司
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