Data processing method and device, medium and equipment

A data processing and data technology, applied in the field of data analysis, can solve the problem of low utilization rate of telephone service data, achieve convenient and effective management and scientific regulation, improve utilization rate, and achieve effective utilization

Pending Publication Date: 2020-04-17
GREE ELECTRIC APPLIANCES INC +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] The embodiment of the present invention provides a data processing method, device, medium and equipment for solving the problem of low utilization rate of after-sales telephone service data

Method used

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  • Data processing method and device, medium and equipment
  • Data processing method and device, medium and equipment
  • Data processing method and device, medium and equipment

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Embodiment 1

[0045] Embodiment 1 of the present invention provides a data processing method, the step flow of the method can be as follows figure 1 shown, including:

[0046] Step 101, acquire the data table to be processed.

[0047] In this step, the to-be-processed data table can be obtained, wherein the to-be-processed data table is obtained by calling a specified data interface to obtain after-sales telephone service data and analyzing the after-sales telephone service data.

[0048] A piece of data in the acquired data table to be processed can be understood as a piece of data to be processed.

[0049] It should be noted that, in this embodiment, the fields in the data table to be processed may include a call occurrence time field, so as to facilitate subsequent time series analysis based on the call occurrence time field.

[0050] The fields in the data table to be processed can be any field that can be provided by the after-sales telephone service data. In a possible implementatio...

Embodiment 2

[0090] Embodiment 2 of the present invention provides a data processing device, the structure of which can be as follows figure 2 shown, including:

[0091] The data acquisition module 11 is used to obtain the data table to be processed, wherein the data table to be processed obtains the after-sales telephone service data by calling a specified data interface, and analyzes the after-sales telephone service data to obtain the data table to be processed. The fields in include the call occurrence time field; the data statistical analysis module 12 is used to determine that in the data table to be processed, the time corresponding to the call occurrence time field belongs to the data to be processed in the specified time period, and extracts the determined data to be processed The data corresponding to the specified field is used to determine the statistical result according to the data corresponding to the specified field; the data visualization module 13 is used to invoke a pre...

Embodiment 3

[0099] Embodiment 3 of the present invention provides a data processing device, the structure of which can be as follows image 3 As shown, it includes a processor 21, a communication interface 22, a memory 23 and a communication bus 24, wherein the processor 21, the communication interface 22, and the memory 23 complete mutual communication through the communication bus 24;

[0100] The memory 23 is used to store computer programs;

[0101] The processor 21 is configured to implement the method steps described in Embodiment 1 of the present invention when executing the program stored in the memory.

[0102] Optionally, the processor 21 may specifically include a central processing unit (CPU), an application specific integrated circuit (ASIC, ASIC), which may be one or more integrated circuits for controlling program execution, and may be used A hardware circuit developed by a field programmable gate array (FPGA, field programmable gate array) may be a baseband processor.

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Abstract

The invention relates to a data processing method and a device, a medium and equipment. According to the data processing method of the invention, the after-sales telephone service data can be acquiredthrough the specified data interface, the after-sales telephone service data is analyzed to obtain the to-be-processed data table, after the to-be-processed data table is acquired, the data corresponding to the specified field in the to-be-processed data corresponding to the specified time period can be extracted, and then statistics and visual display are carried out. Therefore, effective utilization of the after-sales telephone service data can be realized through a time sequence analysis mode, and key information in the after-sales telephone service data is mined. Moreover, while the utilization rate of the after-sales telephone service data is improved, the display mode of the data processing result can be optimized in a visual display mode, and the after-sales service can be effectively managed and scientifically regulated and controlled more conveniently according to the after-sales telephone service data.

Description

technical field [0001] The present invention relates to the technical field of data analysis, in particular to a data processing method, device, medium and equipment. Background technique [0002] With the rapid development of our country's economy and the accelerated pace of enterprise transformation, the service industry has developed rapidly in our country. Enterprise after-sales service is an important link in the transformation of traditional enterprises into high-quality service-oriented enterprises, and has an extremely important strategic position. [0003] Due to the continuous development and growth of enterprises, the after-sales service of enterprises is faced with the influence of seasons, regions, countries, humanities and other factors. Effective management and scientific regulation of after-sales service are of great significance to enterprise management. [0004] At present, after-sales service data, especially after-sales telephone service data, that is, t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/25G06Q30/00H04L12/24
CPCG06F16/254G06Q30/016H04L41/50
Inventor 林晓辉
Owner GREE ELECTRIC APPLIANCES INC
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