Auxiliary interaction method and device for self-service equipment

Abstract

At present, self-service equipment business handling machines of business halls of various industries are low in intelligent degree, manual assistance is set beside self-service equipment as remedialmeasures for most business halls; but the labor cost is high, the business time is fixed, and the multi-aspect requirements of users cannot be met. Therefore, the invention provides an auxiliary interaction method and device for self-service equipment. A human body induction module is used for detecting a user; a voice collecting and processing unit, ta voice recognition processing engine and a semantic analysis processing engine are used for analyzing and processing the voice of the user to provide answers to consulting questions, process demonstration instructions of business processes or remote guidance of the seat terminal personnel for the user. According to the method, multiple interaction ways are used for assisting the main screen of the self-service equipment, basic functions of the main screen are expanded, artificial intelligence upgrading of the main screen of the self-service equipment is completed through the expanded functions, the labor cost is reduced, and the user experience is improved.

Description

technical field [0001] The invention relates to the field of human-computer interaction intelligent equipment, in particular to the field of auxiliary interaction methods and devices for self-service equipment. Background technique [0002] At present, there are several main problems in the self-service equipment business handling machines in the business halls of the tax industry: the intelligent support is not strong enough, the operation process guidance is not clear enough, and the user does not understand the entire business process when handling business on the main screen, and there is no prompt Etc. When encountering key processes or ambiguous process branches, it is not clear what to choose, and it is impossible to respond and solve them in a timely manner. It is easy to cause the process to go to the end before discovering that the wrong business has been handled. Therefore, many business halls choose to use human assistance, but on-site human assistance increases ...

AI Technical Summary

Problems solved by technology

[0002] At present, there are several main problems in the self-service equipment business handling machines in the business halls of the tax industry: the intelligent support is not strong enough, the operation process guidance is not clear enough, and the user does not understand the entire business process when handling business on the main screen, and there is no prompt Etc. When encountering key processes or ambiguous process branches, it is not clear how to choose, and cannot respond and solve them in a timely manner. It is easy to cause the process to go to the end and find out that the wrong business has been handled.

[0004] However, the disadvantage of this invention is that it does not have the characteristics of artificial intelligence. The user's business and functions are carried out on the self-service device. The self-service device cannot give the user detailed business process prompts. The video call process does not have functions such as business transfer. Using the same network for calls has great potential security risks, and the later implementation and maintenance costs are huge

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