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Conversation process customization method and device

A process and customized information technology, applied in the Internet field, can solve problems such as insufficient manpower, inability to provide customers with freedom, and no better solution, so as to achieve the effect of expanding application scenarios

Active Publication Date: 2020-05-12
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the number of customers is not very large, this method of relying on manual processing and support is feasible. After the number of customers and the complexity of the dialogue rise to a certain level, the manpower will be severely insufficient, and it will not be possible to provide customers with enough freedom. , it is also difficult to achieve privatization deployment
[0006] For the above problems, there is currently no better solution in the industry

Method used

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  • Conversation process customization method and device
  • Conversation process customization method and device
  • Conversation process customization method and device

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Embodiment Construction

[0022] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0023] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0024] The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program mo...

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Abstract

The invention discloses a dialogue process customization method and a device. In the dialogue process customization method, a dialogue resource customization request is acquired by a customization server, a target dialogue resource from a pre-configured dialogue resource library is determined according to dialogue resource customization information, and then the target dialogue resource is sent, so that a customization client can configure the target dialogue resource into a dialogue process architecture to determine a dialogue process. By means of the dialogue process customization method, non-professional users can customize the dialogue process more freely, and the dialogue process customization method can be suitable for numerous dialogue customizing scenes.

Description

technical field [0001] The invention belongs to the technical field of the Internet, and in particular relates to a method and a device for customizing a dialog flow. Background technique [0002] With the continuous development of voice technology, dialogue processes are widely used in products such as intelligent customer service and intelligent robots, which meet user needs through dialogue with users. [0003] figure 1 It shows the general working process about the dialog flow. After the customized client configured with the dialog flow function receives the user's voice, the voice is first converted into corresponding text by the technology of automatic speech recognition (ASR), and the Speech understanding (Natural Language Understanding, NLU) technology is used to understand the meaning or intent corresponding to the text, and then the Dialog Management (DM) module selects the system behavior to be executed according to the process content. Further, if the system be...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L13/04G06F16/332G06F11/36
CPCG10L15/22G10L15/30G06F16/3329G06F11/3688G10L2015/225
Inventor 罗洋肖雄吕雁杨丽
Owner AISPEECH CO LTD
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