Power information technology service system
A technology of electric power information and technical services, applied in digital data information retrieval, electric digital data processing, special data processing applications, etc., can solve problems such as unsatisfactory users and busy telephone lines, and achieve convenient answers, strong practicability, and use convenient effect
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Embodiment 1
[0029] Such as figure 1 As shown, an electric power information technology service system includes a control module, a database, a wireless communication module, and a response module, and the control module is connected to the database, the wireless communication module, and the response module respectively;
[0030] The control module is a processor, which is used for analyzing data and scheduling each module to work at the same time;
[0031] The database is used to store power information knowledge;
[0032] The wireless communication module is used to receive incoming calls from users and update knowledge in the database;
[0033] The answering module is used to answer the customer's inquiry;
[0034] The response module includes a guide module, an identification module and a reply module. The guide module classifies the power information and guides customers to choose among the categories. When in use, the power information knowledge is divided into several categories,...
Embodiment 2
[0037] Such as figure 2 As shown, the structure of this embodiment is basically the same as that of Embodiment 1, the difference lies in: the answering module also includes a judging module, and the judging module is used to judge whether the customer's question can be answered. The answering module also includes a human module, which is used to manually answer the customer's inquiry.
[0038] Working principle: When in use, the user's voice is recognized through the recognition module, and then the identified question is compared with the database by the processor through the judgment module to judge whether there is an answer to the question in the database. Play to answer; if it does not exist, transfer the call to the manual module, and the manual customer service will answer, so as not to affect the company's image due to the inability to answer the user's questions.
Embodiment 3
[0040] Such as image 3 As shown, the structure of this embodiment is basically the same as that of Embodiment 2, except that the control module is connected with an information collection module, and the information collection module is used to collect questions that cannot be answered by the response module.
[0041] Working principle: When in use, after the judging module judges that there are no user inquiries in the database, it collects user questions that the answer module cannot answer, and then the staff provides answers to these questions, and timely supplements and updates the database to avoid problems. Still can't answer the same question, strong practicability, easy to use.
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