Voice repair method and device, storage medium and air conditioner

A technology of voice and voice text, which is applied in the fields of after-sales customer service, storage media and air conditioners, voice repair methods, and devices through voice calling of home appliances, which can solve problems such as cumbersome repair process, improve user experience, improve user experience, and save manpower cost effect

Active Publication Date: 2020-06-30
GREE ELECTRIC APPLIANCES INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The purpose of the present invention is to address the above-mentioned defects and provide a voice repair method, device, storage medium and air conditioner to solve the problem of contacting customer...

Method used

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  • Voice repair method and device, storage medium and air conditioner
  • Voice repair method and device, storage medium and air conditioner
  • Voice repair method and device, storage medium and air conditioner

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Embodiment Construction

[0035] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with specific embodiments of the present invention and corresponding drawings. Apparently, the described embodiments are only some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0036]According to an embodiment of the present invention, a voice repair method is provided, such as figure 1 A schematic flow diagram of an embodiment of the method of the present invention is shown. The voice maintenance method may include: step S110 and step S120.

[0037] At step S110, it is determined whether a voice repair instruction is received. For ex...

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Abstract

The invention discloses a voice repair method and device, a storage medium and an air conditioner. The method comprises the steps of determining whether a voice repair instruction is received or not;and if the voice repair instruction is received, calling a preset after-sales customer service by using a voice service function of to-be-repaired equipment, and/or uploading repair information of theto-be-repaired equipment to a preset customer service system. According to the scheme provided by the invention, the problem that the repair process is complicated in a mode of contacting the customer service and informing the customer service of the information needing to be repaired when a household appliance has a fault and needs to be repaired can be solved, and the effect of simplifying therepair process is achieved.

Description

technical field [0001] The invention belongs to the technical field of voice repair, and specifically relates to a voice repair method, device, storage medium and air conditioner, and in particular to a method, device, storage medium and air conditioner for voice calling after-sales customer service through household appliances. Background technique [0002] At present, repairing home appliances through voice has gradually become a popular new interactive method. Users can input air conditioners through various voices, such as mobile phones, smart speakers, etc. to control smart home appliances, so as to realize a better interactive way of voice repair. When the user's home appliance breaks down and needs to be repaired, the current practice is that the user needs to find the telephone number of the after-sales customer service, and then tell the customer service the model of the air conditioner to be repaired, the fault phenomenon, the installation time and other information...

Claims

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Application Information

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IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L17/24H04M3/51
CPCG10L15/22G10L15/30G10L17/24H04M3/5166G10L2015/223
Inventor 宋德超贾巨涛吴伟张伟伟
Owner GREE ELECTRIC APPLIANCES INC
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