Power supply business hall service personnel behavior identification method based on monitoring video information

Abstract

The invention discloses a power supply business hall service personnel behavior identification method, device, medium and equipment based on monitoring video information, belongs to the technical field of behavior recognition, and is used for solving the technical problem that service personnel are difficult to supervise at present, and the method comprises the following steps: preprocessing videoframes, extracting image feature parameters of the video frames, and sending the image feature parameters into a recurrent neural network to obtain mapping between the image feature parameters and high-dimensional vectors; preprocessing the voice signals, extracting voice feature parameters, and sending the voice feature parameters into a recurrent neural network to obtain mapping between the voice feature parameters and high-dimensional vectors; on the basis of obtaining high-dimensional vectors of video frames and voice signals, constructing a final classifier model, and establishing mapping from the high-dimensional vectors to final non-standard behavior categories; and acquiring monitoring video information, and identifying behaviors of service personnel in the power supply business hall based on the classifier model. The method has the advantages of simple operation, high identification precision, improved work efficiency and service level and the like.

Description

technical field [0001] The present invention mainly relates to the technical field of behavior analysis, in particular to a method, device, medium and equipment for identifying the behavior of service personnel in power supply business halls based on monitoring video information. Background technique [0002] The power supply business hall is the most important service window for power supply enterprises, and has important social functions of communication, display and dissemination of corporate image. The power supply business hall is the front window of the power supply enterprise and represents the image of the power supply enterprise. When customers go to the power supply business hall to handle various electricity business, the first thing they come into contact with is the service personnel of the power supply business hall. Therefore, the service skills and attitudes of the staff in the power supply business hall often determine the customer's awareness of the servic...

AI Technical Summary

Problems solved by technology

The lax and slack behavior of some staff, such as playing with mobile phones, sleeping, and bad attitudes during working hours, will leave an extremely bad impression on customers

In addition, in today’s information age, self-media such as Weibo is widely used. If dissatisfied customers post information to the Internet, it is easy to cause the image of the company and a large amount of economic losses.

At present, the service of the power supply business hall has a complete standard system, but there are often situations where the implementation is not in place and it is difficult to supervise. If only relying on the on-site inspection of the competent department, it is difficult to play a good role in supervision and control

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