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Hotel fax return processing method and system, electronic equipment and medium

A technology of fax return and processing method, applied in the system, hotel fax return processing method, electronic equipment and media fields, can solve the problems of long processing time, low customer satisfaction, low processing efficiency, etc., to improve processing efficiency , Improve customer satisfaction and reduce labor input costs

Pending Publication Date: 2020-08-11
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome the defects in the prior art that need to manually process a large number of fax returns of hotel orders in the hotel business, the processing time is long, the processing efficiency is low, and the customer satisfaction is low, and a kind of Processing method, system, electronic equipment and medium for hotel fax return

Method used

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  • Hotel fax return processing method and system, electronic equipment and medium
  • Hotel fax return processing method and system, electronic equipment and medium
  • Hotel fax return processing method and system, electronic equipment and medium

Examples

Experimental program
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Embodiment 1

[0035] This embodiment provides a method for processing hotel fax returns. refer to figure 1 , the processing method of the hotel fax return includes the following steps:

[0036] Step S11, obtaining the picture of the fax returned by the hotel.

[0037] In this embodiment, the picture returned by the hotel includes a QR code, an order confirmation option, a remark box, and a full room option; wherein, the QR code is used to associate the corresponding hotel order; the order confirmation option is used to indicate whether the hotel has confirmed The order; the remarks box is used to fill in the special instructions of the hotel; the room type full room option is used to indicate whether the room type selected in the order is full.

[0038] Step S12, identifying the content in the returned fax picture, associating with the corresponding hotel order according to the identified content, and processing the hotel order.

[0039] The hotel fax return processing method provided in...

Embodiment 2

[0041] The processing method of the hotel fax return in this embodiment is an improvement on the basis of Embodiment 1, specifically:

[0042] refer to figure 2 , add step S13 between step S11 and step S12:

[0043] Step S13 , cut the picture of the fax returned by the hotel and keep the picture related to the hotel order.

[0044] Specifically, cut the original fax file in tif format and keep the pictures related to the hotel order; convert the cut file into a jpg image and upload it to the image server.

[0045] In this embodiment, adding step S13 can improve the accuracy of identifying the content in the returned fax picture.

[0046] Step S12 comprises the following steps:

[0047] Step S211, identifying and verifying the two-dimensional code, and correlating the corresponding hotel order according to the two-dimensional code.

[0048] When the QR code cannot be recognized, it will be handed over to manual processing.

[0049] Step S212, identifying whether the order...

Embodiment 3

[0059] This embodiment provides a processing system for hotel fax return. refer to Figure 4 , the hotel fax return processing system includes an acquisition unit 101 , an identification unit 102 , and a processing unit 103 .

[0060] In this embodiment, the acquiring unit 101 is used to acquire the pictures of the fax returned by the hotel.

[0061] The identification unit 102 is used for identifying the content in the returned fax picture. Among them, the pictures returned by the hotel include QR codes, order confirmation options, remark boxes, and full room options; QR codes are used to associate corresponding hotel orders; order confirmation options are used to indicate whether the hotel confirms the order; remark boxes It is used to fill in the special instructions of the hotel; the room type full room option is used to indicate whether the room type selected in the order is full.

[0062] The processing unit 103 is configured to associate corresponding hotel orders ac...

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PUM

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Abstract

The invention discloses a hotel fax return processing method, a system, electronic equipment and a medium. The hotel fax return processing method comprises the following steps of: acquiring a fax picture returned by a hotel; and identifying the content in the returned fax picture, associating a corresponding hotel order according to the identified content, and processing the hotel order. Accordingto the hotel fax return processing method, the fax return information is automatically identified and processed, so that the workload of manual processing is reduced, the processing efficiency is improved, and the customer satisfaction is improved.

Description

technical field [0001] The present invention relates to the technical field of OTA (Online Travel Agency, online travel), in particular to a processing method, system, electronic equipment and medium for hotel fax return. Background technique [0002] At present, in the OTA industry's business for hotels, the fax return of a large number of hotel orders is mainly processed manually, which has problems such as long processing time, low processing efficiency, low customer satisfaction, and high labor costs. Contents of the invention [0003] The technical problem to be solved by the present invention is to overcome the defects in the prior art that need to manually process a large number of fax returns of hotel orders in the hotel business, the processing time is long, the processing efficiency is low, and the customer satisfaction is low, and a kind of A processing method, system, electronic device and medium for hotel fax return. [0004] The present invention solves the ...

Claims

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Application Information

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IPC IPC(8): G06Q30/06G06Q50/12G06Q50/14G06K9/00H04L29/08
CPCG06Q30/0635G06Q50/12G06Q50/14H04L67/06G06V30/412
Inventor 吴新峰茅晓东谢炀炀吴涛孙念
Owner CTRIP COMP TECH SHANGHAI