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Method for controlling data interaction instruction by using INFO message based on SIP protocol

A SIP protocol and message control technology, applied in the field of audio and video communication, can solve the problems of inconvenient development and maintenance for IT personnel, complex and redundant call process, etc., and achieve the effect of easy development and maintenance, simplification of complexity, and reduction of maintenance workload

Pending Publication Date: 2020-10-09
北京握联信息技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When pushing these data, it is often necessary to set up another communication method, which makes the entire call process complicated and redundant, and it is not convenient for IT personnel to develop and maintain

Method used

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  • Method for controlling data interaction instruction by using INFO message based on SIP protocol

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Embodiment Construction

[0023] The technical solution of this patent will be further described in detail below in conjunction with specific embodiments.

[0024] see figure 1 , a method for using INFO messages to control data interaction instructions based on the SIP protocol, comprising the steps of:

[0025] S1. The signaling module of the calling party sends a call instruction to the signaling module of the called party, so that the signaling module of the called party can accept the call instruction;

[0026] S2. The called party signaling module judges whether the call command is successfully received, and if the call command is successfully received, it feeds back the status command that is trying to connect to the calling party signaling module;

[0027] S3. After the called party successfully receives the call instruction, transmit the ringing status information to the signaling module of the calling party through the signaling module;

[0028] S4. After the called party agrees to answer th...

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PUM

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Abstract

The invention provides a method for controlling a data interaction instruction by using an INFO message based on an SIP protocol. The method comprises the following steps that S1, a calling party signaling module sends a calling instruction to a called party signaling module; S2, the called party signaling module determines whether the calling instruction is successfully received or not, and feedsback, if the calling instruction is successfully received, a state instruction being tried to connect to the calling party signaling module; S3, after the called party successfully receives the calling instruction, transmitting the ringing state information to the calling party signaling module through a signaling module; S4, after the called party agrees to answer the call, transmitting the state information of agreeing to answer the call to the calling party signaling module through the signaling module. In a conventional contact center system, on the basis of a conventional SIP protocol, the method for controlling the data interaction instruction through the INFO message transmits multimedia data information through self-defined parameters, data pushing required by a client is achieved, the call process complexity is simplified, and the maintenance workload of IT personnel is reduced.

Description

technical field [0001] The invention relates to audio and video communication, in particular to a method for controlling data interaction commands based on SIP protocol using INFO messages. Background technique [0002] SIP: SessionInitiationProtocol Session Initiation Protocol, which is an application layer control protocol based on IP network for audio and video communication, used to create, modify and release sessions. INFO is an interactive method commonly used in the SIP protocol, which can be used to transmit DTMF key information or other custom content. [0003] With the advancement of national Internet bandwidth family-level gigabit rate, the popularization of mobile 4G, and the arrival of 5G, video contact centers have gradually entered enterprises as an innovative application. When customers communicate with agents on the APP or WEB , due to business needs, the agent has to push some documents or contract terms for the customer to sign and confirm, or play some g...

Claims

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Application Information

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IPC IPC(8): H04M7/00H04M7/12H04L29/06
CPCH04M7/006H04M7/126H04L65/1104
Inventor 赵秀杰王化春安飞李龙赵磊
Owner 北京握联信息技术有限公司