Broadcast item pushing method and device and readable storage medium
A technology for pushing devices and events, applied in the computer field, can solve the problems of easy loss of users, waste of time and resources, consumption and so on.
Pending Publication Date: 2020-10-27
BEIJING DIDI INFINITY TECH & DEV
View PDF0 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
[0004] The voice menus of traditional interactive voice response systems are mostly static, that is, after the development and design in advance, the menus at each level are the same for all users, and the voices heard by all users after dialing the hotline are also the same. If the option is not the problem that the user wants to solve, the user will easily get lost or choose to directly enter the customer service manual service, resulting in a lot of waste of time and resources, and a large number of customer service manual resources are occupied and consumed by unnecessary problems
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment Construction
[0099] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, every other embodiment obtained by those skilled in the art withou...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention provides a broadcast item pushing method and device and a readable storage medium. Information backtracking can be carried out from backtracking data; according to the association between different user backtracking feature information and the customer service hotline, at least one incoming line access item pushed to the user is matched in the item association library, and the incoming line access items can be pushed in sequence from large to small according to the occurrence probability values of the incoming line access items; therefore, at least one incoming line access item which may be involved by the customer service hotline dialed by the user this time can be dynamically predicted; the invention is high in prediction accuracy, can reduce the loss rate of a user after the user dials the customer service hotline through the user side, preferentially guides the user to a self-service processing flow, improves the wiring processing efficiency of the customer service hotline, reduces the consumption and waste of time resources, reduces the resource consumption caused by the occupation of manual resources, and improves the utilization rate of resources.
Description
technical field [0001] The present application relates to the field of computer technology, in particular, to a method and device for pushing broadcast items, and a readable storage medium storing computer instructions that can be read by electronic devices. Background technique [0002] At present, with the continuous advancement of science and technology, people's lives have been more and more convenient. For example, the emergence of online car-hailing travel has brought great convenience to people's travel. However, the online car-hailing platform has to face a large number of complaints from users (drivers or passengers) every day, and the number of incoming calls is hundreds of thousands every day, which requires a lot of labor costs for customer service to handle incoming complaints from users. [0003] At present, most online car-hailing platforms, in order to reduce the cost of customer service and guide users to solve problems by themselves, have established intera...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q50/30
CPCG06Q30/016G06Q50/40
Inventor 张文波石雅楠
Owner BEIJING DIDI INFINITY TECH & DEV