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Cloud call center management system

A call center and management system technology, applied in the field of cloud call management, can solve the problems of network signal fluctuation, affecting the call experience, and prolonging the call time between the customer and the server, so as to improve the fluency, reduce the waiting time, and ensure the normal communication connection. Effect

Pending Publication Date: 2020-11-24
上海稷洲信息科技有限公司
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  • Summary
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AI Technical Summary

Problems solved by technology

[0005] In order to solve the current communication process of the cloud call center, due to signal fluctuations in the network, it is easy to cause normal communication during the call process, which prolongs the call time between the customer and the server, and also seriously affects the normal call. The problem of call experience, the purpose of the present invention is to provide a cloud call center management system

Method used

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Examples

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Embodiment Construction

[0034] The following specific examples illustrate the implementation of the present invention. Those familiar with the technology can easily understand other advantages and effects of the present invention from the content disclosed in this specification.

[0035] See Figure 1 to Figure 3 . The present invention provides a technical solution: a cloud call center management system, including a cloud network system, a client system, an enterprise server system, and a supplier billing system;

[0036] The cloud network system is used to establish a call connection between the enterprise and the client, and automatically recognize whether the outgoing voice signal from the enterprise server system is normal;

[0037] The client system is used to input the corresponding IP network address according to the cloud network system to establish a connection with the enterprise server;

[0038] The enterprise server system is used to receive the voice call from the client, and when the cloud ne...

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Abstract

The invention discloses a cloud call center management system in the technical field of cloud call management. The cloud call center management system comprises a cloud network system, a client system, an enterprise server system and a supplier charging system, the cloud network system is used for establishing call connection between the enterprise side and the client side and automatically identifying whether a call-out voice signal from the enterprise server side system is normal or not; and the client system is used for establishing connection with the enterprise server according to a corresponding IP network address input by the cloud network system. According to the invention, the network communication signal is automatically detected, and the network communication mode is automatically changed into a common charging mode for conversation when the conversation quality is influenced by network fluctuation, so that the normal communication connection with the client can be well ensured, the service processing fluency is improved, and the waiting time of the client is reduced.

Description

Technical field [0001] The present invention relates to the technical field of cloud call management, in particular to a cloud call center management system. Background technique [0002] Cloud call center can be explained from two points: from a technical point of view, the call center uses cloud technology, so it is called a cloud call center; from the service model, it is not necessary to purchase equipment, but simple terminal equipment can be used. Enough broadband and a computer with Internet access can realize the call application. [0003] During the communication process of the existing cloud call center, due to the fluctuation of the network signal, it is easy to cause the normal communication to be impossible during the call, which lengthens the call time between the customer and the server, and also seriously affects the normality. Call experience. [0004] Based on this, the present invention designs a cloud call center management system to solve the above problems. S...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/22H04M15/00
CPCH04M3/5191H04M3/5175H04M3/2254H04M3/2236H04M15/58
Inventor 韩延忠
Owner 上海稷洲信息科技有限公司
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