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A method, device and system for expanding dialogue topics of an intelligent robot

A technology of intelligent robot and expansion method, which is applied in the expansion field of dialogue topics of intelligent robots, can solve problems such as user feeling stiff and poor user experience, and achieve the effect of improving user experience

Active Publication Date: 2022-02-25
BEIJING QIYU INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention aims to solve the problem that the existing intelligent robot dialogue process only has a question-and-answer method, which gives the user a rather blunt feeling and poor user experience.

Method used

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  • A method, device and system for expanding dialogue topics of an intelligent robot
  • A method, device and system for expanding dialogue topics of an intelligent robot
  • A method, device and system for expanding dialogue topics of an intelligent robot

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Embodiment Construction

[0046] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings, and although the exemplary embodiments may be embodied in many specific forms, these should not be construed as limited to the embodiments set forth herein. On the contrary, these exemplary embodiments are provided in order to make the content of the present invention more complete and more convenient to fully convey the inventive concept to those skilled in the art.

[0047] On the premise of complying with the technical concept of the present invention, the structure, performance, effect or other features described in a specific embodiment can be combined in any suitable way into one or more other embodiments.

[0048] During the introduction of specific embodiments, detailed descriptions of structures, performances, effects or other features are intended to enable those skilled in the art to fully understand the embodiments. However, it does no...

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Abstract

The invention belongs to the technical field of computers, and provides a method, device and system for extending a dialogue theme of an intelligent robot. Wherein the method includes: pre-setting a theme extension library, which stores an extension theme and corpus corresponding to the extension theme; setting a plurality of nodes for dialogue with the user, and generating a theme of an intelligent robot including the plurality of nodes Dialogue strategy: the intelligent robot conducts a dialogue with the user according to the topic dialogue strategy, and monitors the user's input in real time. When the user's input triggers the extended theme in the theme expansion library, the intelligent robot calls the corpus corresponding to the expanded theme and the user Have a conversation. By adopting this technical solution, by setting up the theme expansion library, the theme of the dialogue with the user can be fully expanded, avoiding the existing rigid dialogue mode of one question and one answer, making the dialogue between the intelligent robot and the user more humanized, and improving the user experience. experience.

Description

technical field [0001] The invention relates to the field of computer information processing, in particular to a method, device and system for expanding dialogue topics of intelligent robots. Background technique [0002] The customer service center is the main bridge between enterprises and users, and the main channel to improve user satisfaction. In the past, the customer service center was mainly based on manual customer service, and professional customer service personnel provided services for users. [0003] With the development of computer information processing technology, more and more customer service centers have begun to use intelligent robots to serve users, so as to alleviate the problem of long waiting time for manual customer service. [0004] Although the voice and intonation of intelligent robots are very close to real customer service, at present, intelligent robots usually use a question-and-answer method in the process of dialogue with users. The intell...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/33G06F16/332
CPCG06F16/3329G06F16/3338
Inventor 李蒙张常睿陈雕
Owner BEIJING QIYU INFORMATION TECH CO LTD