Voice processing method and related equipment

A voice processing and voice technology, applied in voice analysis, voice recognition, instruments, etc., can solve problems affecting customer experience, chat robot error interruption, etc., to achieve the effect of improving system performance, improving intention recognition rate, and improving accuracy rate

Pending Publication Date: 2021-05-11
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, when the chatbot is playing the speech, there is noise in the user's environment, for example, the user makes meaningless sounds, which will cause the chatbot to be interrupted by mistake while playing the speech, thus affecting the customer experience

Method used

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  • Voice processing method and related equipment
  • Voice processing method and related equipment
  • Voice processing method and related equipment

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Embodiment Construction

[0062] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0063] Such as figure 1 Shown is a flowchart of a preferred embodiment of the speech processing method of the present invention. According to different requirements, the order of the steps in the flowchart can be changed, and some steps can be omitted.

[0064]The speech processing method is applied to one or more electronic devices, and the electronic device is a device capable of automatically performing numerical calculation and / or information processing according to preset or stored computer-readable instructions, and its hardware includes But not limited to microprocessors, application specific integrated circuits (Application Specific Integrated Circuit, ASIC), programmable gate arrays (Field-Programmable Gate Array, FPGA), digital processo...

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PUM

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Abstract

The invention relates to artificial intelligence and provides a voice processing method and related equipment. According to the method, a voice session can be determined according to a voice detection request, a user object is determined according to the voice session, the voice information of an environment where the user object is located is obtained when a verbal skill is played in the voice session, the voice information is converted into text information, the text information is recognized by using a pre-constructed regular expression, and a regular result is obtained. And when the regular result is a preset result, the text information is inputted into a pre-trained intention recognition model to obtain an intention result, and when the intention result exists in the configuration library, a sending terminal of a voice detection request is controlled to stop playing the verbal skill. According to the invention, the accuracy of voice interruption can be improved. In addition, the invention also relates to a block chain technology, and the intention result can be stored in a block chain.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, in particular to a voice processing method and related equipment. Background technique [0002] With the rapid development of artificial intelligence, existing chatbots support voice recognition functions to achieve telephone customer service or telemarketing tasks. However, when the chatbot is playing the speech, there is noise in the user's environment, for example, the user makes a meaningless sound, which will cause the chatbot to be interrupted by mistake while playing the speech, thus affecting the customer experience. [0003] Therefore, how to prevent the chatbot from being interrupted by mistakes when playing speech has become an urgent problem to be solved. Contents of the invention [0004] In view of the above, it is necessary to provide a voice processing method and related equipment, which can improve the accuracy of voice processing. [0005] On the one hand, th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/18G10L15/26
CPCG10L15/22G10L15/222G10L15/1822G10L15/26
Inventor 沈佳
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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