Smart television remote operation and maintenance method and system

Abstract

The invention discloses a smart television remote operation and maintenance method and system, and the method comprises the steps of collecting machine body data information reported by a remote terminal through a big data center, and forming a data set in combination with stored historical operation and maintenance data information and other data source data of after-sales maintenance; converting and extracting fault features of sample data in the data set, marking the fault features to obtain a training set, and training the artificial neural network model through the training set to obtain a fault detection processing network model; enabling the intelligent operation and maintenance center to receive abnormal information reported by a remote terminal in real time, inputing the abnormal information into the trained artificial neural network model to obtain a fault category and a fault level, and searching a corresponding fault processing scheme from a data set according to the fault category and the fault level; and according to the fault processing scheme, issuing the corresponding plug-in package, patch or upgrade file to the remote terminal and executing a corresponding command. The operation stability of the smart television system is improved through multiple operation and maintenance ways, and the fault problem of the remote terminal is efficiently processed in time.

Description

technical field [0001] The invention belongs to the technical field of equipment operation and maintenance, and in particular relates to a method and system for remote operation and maintenance of a smart TV. Background technique [0002] With the opening of the era of intelligence, smart TVs have entered thousands of households as a common household appliance. Compared with traditional TVs, smart TVs are used in more and more scenarios. Various failures and problems also occur from time to time. How to quickly and efficiently solve the problems of user terminals has become a difficult problem that many smart TV manufacturers need to face. [0003] Under the trend of rapid development of informatization, big data is the most active element of technological innovation in the new round of industrial revolution. Artificial intelligence and machine learning technologies based on big data are comprehensively reconstructing production, circulation, distribution, and consumption. ...

AI Technical Summary

Problems solved by technology

[0005] In view of this, the present invention proposes a smart TV remote operation and maintenance method and system for solving the problem of poor timeliness in fault judgment and processing

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