Banking outlet customer behavior analysis method and device

Abstract

The invention discloses a customer behavior analysis method and device for a bank outlet, and relates to the technical field of artificial intelligence, and the method comprises the steps: obtaining the channel state information of the bank outlet from a wireless network device disposed at the bank outlet, the channel state information comprises signal interference information generated by customer behaviors of the bank outlets to a wireless network environment of the bank outlets; performing denoising and low-pass filtering processing on the channel state information to obtain a signal spectrogram; the signal spectrogram is input into a behavior detection model, customer behavior information of the bank outlet is obtained, and the behavior detection model is obtained by training a neural network model according to a historical signal spectrogram of the bank outlet and customer behavior information corresponding to the historical signal spectrogram; and analyzing the risk degree of the customer behavior information according to a plurality of predefined risk customer behavior information. According to the invention, the analysis efficiency of customer behaviors can be improved, and the information security of customers is ensured.

Description

technical field [0001] The invention relates to the technical field of artificial intelligence, and in particular, to a method and device for analyzing customer behavior of a bank outlet. Background technique [0002] This section is intended to provide a background or context to the embodiments of the invention recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] At present, when customers handle business at bank outlets, most bank outlets use video surveillance images to analyze whether customers have risky behaviors (such as smoking). Moreover, it is necessary to analyze the customer behavior according to the video image data of each customer, which is inefficient, and it is impossible to detect the risky customer behavior in time. SUMMARY OF THE INVENTION [0004] The embodiment of the present invention provides a customer behavior analysis method of a bank outlet, so as to improve the analysis efficie...

AI Technical Summary

Problems solved by technology

[0003] At present, when customers handle business at bank outlets, most bank outlets use video surveillance screens to analyze whether customers have risky behaviors (such as smoking). This method requires continuous acquisition of customer video image data, and customer information security cannot be guaranteed. Moreover, it is necessary to analyze the customer behavior according to the video image data of each customer, which is inefficient and cannot detect risky customer behavior in time

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