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Interactive sound response system capable of lightly inputting in selection of menu-option

A menu option, interactive technique used in transmission systems, input/output of user/computer interaction, devices with user assistance functions, etc.

Inactive Publication Date: 2003-06-04
PANASONIC CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] However, in the system just mentioned, a selection must be made by operating any pointing device or by some manipulation of any of the arrow keys and the return key

Method used

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  • Interactive sound response system capable of lightly inputting in selection of menu-option
  • Interactive sound response system capable of lightly inputting in selection of menu-option
  • Interactive sound response system capable of lightly inputting in selection of menu-option

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Experimental program
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Embodiment Construction

[0028] figure 1 is a schematic diagram representing an exemplary Interactive Voice Response (IVR) system of the present invention. exist figure 1 Among them, the IVR system 1 includes a user's terminal device (or calling party) 2, the terminal device (or calling party) has the ability to communicate by wire or wireless; IVR central device (or called party) 4, for providing An IVR service; and a communication medium 3 capable of communicating between the calling party 2 and the called party 3.

[0029] The IVR central device 4 includes a communication wired link for providing the device 4 with telephone communication capabilities through the communication medium 3; a key signal identifier 404 for recognizing the key tones received from the communication wired link 402; a controller, For controlling the entire device 4; a storage device 410 for storing various data and programs for the operation of the device 4; and a voice generator 420 for generating voice signals.

[0030]...

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PUM

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Abstract

An interactive voice response system including a terminal and a center apparatus is disclosed. The terminal has a ten-key pad having a plurality of keys, which are so arranged as to emit lights in response to a control signal. The apparatus has a voice response program including one or more menus. The apparatus sends an audio guide for one of the menus to the terminal. The audio guide comprises audio option guides for menu options of the menu. The menu options and corresponding key IDs are extracted from the audio guide and sent to the terminal. Then, the menu options and the corresponding key IDs are displayed on a display device. The terminal also causes keys of the corresponding key IDs to emit lights. In response to an input of one of the keys, a signal associated with the key is sent to the apparatus.

Description

technical field [0001] The present invention relates to an interactive voice response system for providing services that meet user needs through dialogue with the user, and more particularly to an input support subsystem for An input operation for making a selection on a menu option in an interactive voice response system. Background technique [0002] Such an interactive voice response system is disclosed in Japanese Patent Application Laid-Open No. Hei5-236146. In this system, once a user dials a voice response center and the call is established at the voice response center, the voice response center provides a series of voice guidance for the user to enter various information, such as the user's ID and the information used to confirm the user's input. Answers to questions, as well as having the user select an option on each audio menu provided by the Voice Response Center. [0003] However, in such conventional interactive voice response systems, since the possible menu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/02G10L13/00G10L13/04G10L15/00G10L15/22H04L29/08H04M1/00H04M1/247H04M3/42H04M3/493H04M3/50H04M11/00
CPCH04M3/493H04M2250/56H04L67/04
Inventor 田中伸明浦中洋丸山友朗
Owner PANASONIC CORP