Method and system for the electronic provision of services for machines by means of a data communication link
A technology of data communication and computer systems, applied in the field of data and/or service devices, which can solve the problems of not being able to provide real-time
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[0087] figure 1 It is shown at a high level of abstraction how the automatic service AS or the data content and software components required for this can be made available to a plurality of end users with machines S1...SN on the basis of an Internet connection, and these end users Bi-directional exchange of data. Furthermore, a provider MA of conventional manual service or engineering functions (eg OEM) is shown, which likewise communicates with the end user and his machines S1...SN, but in a conventional manner. A disadvantage of such an arrangement or such a system lies in the fact that there is no communication between the provider based on the automatic service and the conventional manual service provider. As a result, existing technical expertise on both sides cannot be used.
[0088] figure 2 The representation of shows the general product chain or machine tool supplier chain in the left graphic area. A supplier2 of automation products responsible for control hardwa...
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