Operation management device, operation management method, and operation management program

a technology of operation management and program, applied in the direction of knowledge representation, reliability/availability analysis, instruments, etc., can solve the problems of service suspension, increase in scale and complexity, and dramatic increase in knowledge and operational burdens of administrators, so as to improve processing speed and improve the precision of rule conditions

Active Publication Date: 2010-03-04
NEC CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0103]The present invention uses individual filter information which is information that constitutes conditions defined for respective pieces of operation rule information and that associates attributes and attribute values, where some of the attribute values may be written as a reference value estimated from past event data and some of the attribute values may be written as a variable. The present invention also uses predictive event data that is data in which the attribute values of event data generated by the system to be managed are substituted for the attribute values that are written as variables in the individual filter information. Moreover, the present invention includes the above-mentioned predictive event index storing section, predictive event correspondence table storing section, and predictive event data matching decision section. Consequently, it is possible to set rule conditions suited to the environment and enhance the precision of the rule conditions.
[0104]Since the predictive event data matching decision section decides whether or not event data

Problems solved by technology

As the service systems increase in scale and complexity, however, the knowledge and operational burdens required of the admin

Method used

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  • Operation management device, operation management method, and operation management program
  • Operation management device, operation management method, and operation management program
  • Operation management device, operation management method, and operation management program

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first exemplary embodiment

[0147]FIG. 1 is a block diagram showing the configuration of an operation management apparatus according to a first exemplary embodiment of the present invention. The same components as those of the operation management apparatus 41 of the related art shown in FIG. 25 will be designated by the same reference symbols as in FIG. 25, and description thereof will be omitted.

[0148]The operation management apparatus 31 of the present exemplary embodiment shown in FIG. 1 includes a predictive event accumulation section 8, a predictive event management section 9, and a predictive event analysis section 10 in addition to the event data acquisition section 2, the event accumulation section 7, the event analysis section 4, the decision condition accumulation section 3, the user interaction section 5, and the control section 6 of the operation management apparatus according to the related art shown in FIG. 25.

[0149]The predictive event accumulation section 8 is a storage unit that stores indivi...

second exemplary embodiment

[0296]FIG. 19 is a block diagram showing a second exemplary embodiment of the present invention. The same components as those of the operation management apparatus 31 according to the first exemplary embodiment shown in FIG. 1 will be designated by the same reference symbols as in FIG. 1, and description thereof will be omitted.

[0297]The operation management apparatus 31 according to the second exemplary embodiment includes a job management section 11 in addition to the event data acquisition section 2, the event accumulation section 7, the event analysis section 4, the decision condition accumulation section 3, the user interaction section 5, the control section 6, the predictive event accumulation section 8, the predictive event management section 9, and the predictive event analysis section 10 of the operation management apparatus according to the first exemplary embodiment shown in FIG. 1.

[0298]The job management section 11 gives instructions to the control section according to ...

third exemplary embodiment

[0336]FIG. 24 is a block diagram showing a third exemplary embodiment of the present invention. The same components as those of the operation management apparatuses 31 according to the first exemplary embodiment and the second exemplary embodiment will be designated by the same reference symbols as in FIGS. 1 and 19, and description thereof will be omitted. Hereinafter, the third exemplary embodiment of the present invention will be described with reference to FIGS. 24 and 21.

[0337]The operation management apparatus according to the present exemplary embodiment instructs the service system what event data to transmit by priority. The operation management apparatus that gives such instructions will be referred to as a manager apparatus 30. The apparatus that receives such instructions will be referred to as an agent apparatus 20. The agent apparatus 20 includes the service system 1.

[0338]Aside from the event data generating section 71, the service system 1 also includes a communicati...

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Abstract

An operation management apparatus decides that newly-generated event data and previously-existing predictive event data match if the attribute values of the event data match the attribute values of the predictive event data excluding reference values. In such a case, the apparatus identifies individual filter information whose attribute values excluding reference values match the attribute values of the event data, and substitutes the attribute values of the event data for variables in each piece of individual filter information belonging to a group to which the individual filter information belongs, thereby generating predictive event data for each piece of individual filter information. The apparatus decides whether or not each piece of event data that is associated in a predictive event index with the group to which the individual filter information that matches the event data used for generating the predictive event data belongs satisfies the individual filter information of operation rule information corresponding to the group, and if satisfies, performs processing defined by the operation rule information.

Description

TECHNICAL FIELD[0001]The present invention relates to an operation management apparatus, an operation management method, and an operation management program for analyzing the system state of a service system that provides information and communication services such as a WEB service and business service. In particular, the present invention relates to an operation management apparatus, an operation management method, and an operation management program that can improve the reliability of the service system and reduce operating burdens on a person who operates the operation management apparatus.BACKGROUND ART[0002]With the growing importance of WEB services and other information and communication services as social infrastructure, stable operation has become important of apparatuses that provide the services (hereinafter, referred to as service systems). The operation management of such service systems has been manually conducted by administrators heretofore. As the service systems in...

Claims

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Application Information

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IPC IPC(8): G06N5/02
CPCG06F11/008G06F2201/86G06F11/3452H04L41/147H04L41/0604
Inventor KATO, KIYOSHI
Owner NEC CORP
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