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Voice automatic number reporting method

A number reporting and automatic technology, applied in the field of network communication, can solve the problems of main system response delay and jamming, and achieve the effect of reducing processing pressure and improving work efficiency.

Inactive Publication Date: 2010-08-04
BEIJING JIAXUN FEIHONG ELECTRIC CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since the registration service generally requires a large amount of system resources, when the main system is busy or needs to report to multiple users at the same time, it will bring great pressure to the main system, and even delay the response of the main system and freeze the machine.

Method used

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  • Voice automatic number reporting method

Examples

Experimental program
Comparison scheme
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specific Embodiment approach

[0020] The invention provides a voice automatic number reporting method, thereby quickly, accurately and efficiently reporting the required number to the user, and reducing the processing pressure of the main system. figure 1 The topological structure diagram of the main system (that is, having the number reporting function) and the number reporting server is shown.

[0021] Required equipment: artificial intelligence telephone system (general agents at the front desk, monitor desk at the front desk, registration server, telephone exchange equipment at the background, network switch), outbound trunk lines.

[0022] Deploy application: connect and install the artificial intelligence attendant console system, configure the agent database through the monitor desk, and connect all devices through the network switch.

[0023] Such as figure 2 As shown in the figure, the topological structure diagram of the front desk agent of the manual attendant console and the number reporting ...

example 1

[0025] Example 1: An operator provides directory inquiry service for an incoming caller through the attendant desk agent

[0026] 1. The user dials through a certain line to enter the attendant console.

[0027] 2. The operator connects the user.

[0028] 3. The operator inquires the required telephone number according to the user's request.

[0029] 4. The operator sends the query result to the registration server.

[0030] 5. After receiving the number inquiry content, the number reporting server replies a confirmation message to the operator console, and then reports the number to the user according to the content.

[0031] 6. After receiving the confirmation message, the attendant console will automatically release the line.

[0032] 7. After the registration server completes the registration, it will automatically release the line.

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PUM

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Abstract

The invention relates to a voice automatic number reporting method belonging to the technical field of network communication, particularly aiming at number inquiry and reporting service of an artificial intelligence operator console. The artificial intelligence operator console communicates with a number reporting server through network switching equipment. An operator connects the incoming call of a user through the artificial intelligence operator console and number is inquired according to the requirement of the user. The artificial intelligence operator console automatically sends a message to the number reporting server. After the number reporting server receives the message, the number reporting server replies a receiving message to the operator console and automatically reports the number to the user according to the content of the message. After the artificial intelligence operator console receives the reply message, automatic clearing is conducted. The realization of the invention can effectively improve the work efficiency of the operator using the artificial intelligence operator console and can reduce the handling pressure of the operator console when peak telephone traffic is reached. The voice automatic number reporting method is suitable for not only the artificial intelligence operator system but also all kinds of systems with voice number reporting function which is configured jointly with other functions in the same host computer.

Description

technical field [0001] The invention belongs to the technical field of network communication, and in particular relates to a voice automatic number reporting method aimed at the business scope of the number checking service of an artificial intelligence attendant station. Background technique [0002] The function of automatic voice reporting is widely used in various information management systems in various industries. There are two main ways to realize voice reporting: one is artificial voice reporting; the other is computer automatic voice reporting. Normally, no matter which method is used, the voice report is realized through the host where the current main system is located. Since the registration service generally requires a large amount of system resources, when the main system is busy or needs to report to multiple users at the same time, it will bring great pressure to the main system, and even delay the response of the main system and freeze the machine. . The ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M1/26
Inventor 辛斌
Owner BEIJING JIAXUN FEIHONG ELECTRIC CO LTD