System for multi-approach self-help appointment making and method thereof

Abstract

The invention relates to system and method for multi-approach self-help appointment making. The system comprises an online appointment system, a telephone appointment system, a mobile phone appointment system, a short message appointment system, a self-help number-obtaining system and a self-help appointment making system. A patient can carry out self-help appointment by a website or be in contact with a field customer service representative by a telephone to make an appointment; the patient can carry out self-help appointment in a hospital on site by an HATM machine. The appointment patient using the approaches can obtain an appointed number by swiping an identity card, a medical visiting card and a medicare card through the HATM machine when coming to the hospital on an appointed date. The patients who do not make an appointment can also carry out self-help appointment directly by the HATM machine. The invention is fast and convenient, the appointment making difficulty of the patients is lightened, and the inconvenience that the patients get up early for queuing is avoided.

Description

technical field [0001] The invention relates to a method for self-service reservation registration, in particular to a system and method for multi-channel self-service reservation registration. Background technique [0002] Clinically, patients need to register before seeing a doctor. Registration must be done through manual window service and cash transactions. At present, the standard way of manual window service registration is that the patient must go to the diagnosis and treatment institution, first go to the registration window to confirm the department or doctor to be treated through language communication, and pay the registration fee, then receive the registration form, and then go to the designated waiting area to queue up for treatment . Therefore, this way of registering for medical treatment is time-consuming and laborious. Patients are blind to which medical institution they go to for medical treatment. When you can register, when you can see a doctor, and w...

AI Technical Summary

Problems solved by technology

Therefore, this way of registering for medical treatment is time-consuming and laborious. Patients are blind to which medical institution they go to for medical treatment. When you can register, when you can see a doctor, and which floor to wait for is quite blind

Outpatient clinics of the same type of specialists in different medical institutions in a region may be empty or crowded, and medical resources cannot be rationally allocated.

For some minor illnesses like fever, patients blindly go to large medical institutions to queue up for registration, and then queue up for treatment. The entire waiting time in line can be as long as several hours, but the actual diagnosis and treatment time only takes a few minutes, and some more complicated and serious patients, I will go to some small medical institutions. After queuing up for registration and seeing a doctor for a long time, the doctor concludes that further referral is needed

Patients need to go to a large medical institution again to go through the long process of registration and queuing for treatment. In this case, not only the patient wastes time, delays the opportunity to see a doctor, causes the deterioration of the condition, but also increases the number of hospital admissions, and the outpatient waiting environment is crowded and messy

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